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Technical Account Representative

2 weeks ago

VaudreuilDorion, Canada Ryerson Inc Full time

**Summary**:
Welcome to Ryerson, where exceptional career opportunities await. As a leading provider of industrial metal products and services since 1842, we are committed to excellence and best-in-class customer service. Join our team and be a part of a legacy of excellence, where your contributions will be valued, and your development supported. Ryerson offers a dynamic, quality-focused, environment, ideal for advancing your career and making your mark in the metals industry.

Bienvenue à Ryerson, où des opportunités de carrière exceptionnelles vous attendent. En tant que fournisseur leader de produits et services métalliques industriels depuis 1842, nous nous engageons à l'excellence et au meilleur service client de sa catégorie. Rejoignez notre équipe et faites partie d'un héritage d'excellence, où vos contributions seront valorisées et votre développement soutenu. Ryerson offre un environnement dynamique et axé sur la qualité, idéal pour faire progresser votre carrière et faire votre marque dans l'industrie des métaux.

Rejoignez notre équipe en tant que représentant de compte technique, où vous communiquerez avec les clients par téléphone et par courrier électronique, en collaborant avec des partenaires internes et externes pour répondre à leurs besoins. Vous organiserez des briefings techniques de vente et rechercherez les spécifications des clients pour adapter les solutions de produits.

**Roles and Responsibilities**:

- Interpret and qualify customer-provided documents such as prints, CAD files, and specifications
- Full understanding of tolerances, materials, specifications, and processing options that will guide a robust metal supply chain creation
- Manage part specific supply chains by utilizing internal and external processing assets to meet customer quality and delivery requirements
- Estimate material, labor, and delivery options on a part-level basis and develop contract pricing templates based on awarded work
- Evaluating sales proposals to ensure they are technically accurate and consistent with the organization’s quality standards
- Conducting technical analysis of product configurations to determine customer-specific prices
- All other duties as assigned
- Interpréter et qualifier les documents fournis par le client tels que les impressions, les fichiers CAO et les spécifications
- Compréhension complète des tolérances, des matériaux, des spécifications et des options de traitement qui guideront la création d'une chaîne d'approvisionnement en métal robuste
- Gérer les chaînes d'approvisionnement spécifiques aux pièces en utilisant des actifs de traitement internes et externes pour répondre aux exigences des clients en matière de qualité et de livraison.
- Estimer les options de matériaux, de main-d'œuvre et de livraison au niveau des pièces et développer des modèles de tarification contractuelle en fonction du travail attribué.
- Évaluer les propositions de vente pour s’assurer qu’elles sont techniquement exactes et conformes aux normes de qualité de l’organisation
- Effectuer une analyse technique des configurations de produits pour déterminer les prix spécifiques au client
- Toutes autres tâches assignées

**Requirements**:

- High school diploma or GED required, Bachelor's degree in Engineering or equivalent preferred
- 1-3 years of sales experience in the metal industry
- Print reading required. CAD or drafting experience a plus
- Experience with SAP is highly preferred
- MS Office software skills required, including Outlook, Word, and Excel
- Experience in sales or customer service is an asset
- Working knowledge of geometry, strong math skills, and a technical aptitude
- Bilingualism in French and English (both written and verbal) is required given the assigned territory
- Diplôme d'études secondaires ou GED requis, baccalauréat en ingénierie ou équivalent préféré
- 1 à 3 ans d'expérience en vente dans l'industrie métallurgique
- Lecture imprimée requise. Une expérience en CAO ou en dessin est un plus
- Une expérience avec SAP est fortement appréciée
- Connaissances des logiciels MS Office requises, notamment Outlook, Word et Excel
- Expérience en vente ou en service à la clientèle est un atout
- Connaissance pratique de la géométrie, solides compétences en mathématiques et aptitude technique
- Le bilinguisme en français et en anglais (à l'écrit comme à l'oral) est requis compte tenu du territoire assigné

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