Bilingual Collections Agent
6 days ago
**About Northlake Financial**
Northlake Financial team is growing If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.
**Why Work for us?**
Northlake understands the needs of its employees. Northlake Financial is revolutionizing the Canadian automotive finance industry with a full spectrum of dynamic rates and services for dealers. We specialize in the acquisition and servicing of prime and subprime automotive financing contracts. Our employees flourish in an exciting and engaging environment.
**Office Location**: Barrie, ON (This role does not provide remote or hybrid work).
**Purpose of a Collections Agent**:
**Job Responsibilities of a Collections Agent**:
- Working with our, but not limited to, our French speaking customers to prevent delinquency and create financial plans to help them get caught up
- Manage late-stage delinquency accounts by developing repayment strategies tailored to each customer’s situation
- Educate customers and address frequently asked questions with clarity and professionalism
- Deliver outstanding service while meeting or exceeding NorthLake
Financials' performance metrics and collection targets
- Initiate contact with past-due customers via appropriate communication channels and negotiate payment arrangements within approved authority levels
- Evaluate account risks and escalate for further action when necessary
- Accurately document all call activity and customer interactions in the collections system, including promises to pay and agreed-upon timelines
- Ensure compliance with regulatory standards and industry best practices in all collection activities
- Consistently meet individual and team collection goals
- Carry out additional collection-related duties as assigned
**Requirements of a**Collections Agent**:
- **Fully Fluent in both French & English**:
- Ability to work flexible hours between 7 am and 9 pm Monday-Saturday
- Effective communication skills both oral and written
- Ability to show discretion in confidential matters
- Must be able to work independently as well as be an effective team member
- Excellent organizational and time management skills
**Qualifications of a**Collections Agent**:
- High school diploma or equivalent education required
- 1-2 years' experience in financial services or collections
**Compensation**:
- Base Salary starting at $38,000 annually
- Competitive Commission Structure with performance-based earning potential
- Comprehensive Benefits Package including health and dental coverage
- Employee Assistance Program (EAP) for mental health and wellness support
- Bonusly employee recognition and rewards platform
- Northlake Financial appreciates all interest in this position. We are an Equal Employment Opportunity employer and all decisions are based on merit and business needs and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by Canadian Human Rights Commission. This applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment._
-
Bilingual Collections Agent
19 hours ago
Barrie, Canada NorthLake Financial Corp Full time**ABOUT THIS CAREER OPPORTUNITY** Northlake Financial team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you. **WHY WORK FOR US?** Northlake understands the needs of its employees. Northlake Financial is revolutionizing the Canadian automotive finance...
-
Collections Agent
1 week ago
Barrie, Canada NorthLake Financial Corp Full time**About Northlake Financial** Northlake Financial team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you. **Why Work for us?** Northlake understands the needs of its employees. Northlake Financial is revolutionizing the Canadian automotive finance...
-
Barrie, Canada Bill Gosling Outsourcing Full timeAmazing opportunities don't just happen! Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big. **Full Time Opportunities** **Hybrid work environment (minimum of 2 days from office)** **All equipment will be provided by us** **Training...
-
Collections Agent
3 days ago
Barrie, Canada NorthLake Financial Corp Full time**ABOUT THIS CAREER OPPORTUNITY** Northlake Financial team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you. **WHY WORK FOR US?** Northlake understands the needs of its employees. Northlake Financial is revolutionizing the Canadian automotive finance...
-
Collections Agent
19 hours ago
Barrie, Canada NorthLake Financial Corp Full time**ABOUT THIS CAREER OPPORTUNITY** Northlake Financial team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you. **WHY WORK FOR US?** Northlake understands the needs of its employees. While working for us you will experience a work atmosphere like no other....
-
Experienced Bilingual Collections Agent
2 weeks ago
Barrie, Ontario, Canada Bill Gosling Outsourcing Full timeJoin a Team That's Passionate About Making Lives BetterAt Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial...
-
Experienced Bilingual Collections Agent
1 week ago
Barrie, Ontario, Canada Bill Gosling Outsourcing Full timeJoin a Team That's Passionate About Making Lives BetterAt Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial...
-
Collections Agent
1 week ago
Barrie, Canada Bill Gosling Outsourcing Full timeBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! Are you looking for a rewarding career? If so, take a leap now towards this fantastic opportunity to join a global business with amazing...
-
Experienced Collections Agent
19 hours ago
Barrie, Canada Bill Gosling Outsourcing Full timeBill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! Amazing organizations don't just happen! Vision, strategy and innovation come to life through execution. Help create the future of our...
-
Hybrid Collections Agent
2 weeks ago
Barrie, Canada Bill Gosling Outsourcing Full timeAs a **Collections Agent**, you will be responsible for contacting customers to collect outstanding debts, negotiate payment arrangements, and maintain accurate records of interactions. **What You'll Do**: - Negotiate payment plans and settlements with customers to resolve outstanding debts - Document all customer interactions and payment arrangements...
