Bilingual (French/english) Collections Agent (16563)

Amazing opportunities don't just happen Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big.

**Full Time Opportunities**

**Hybrid work environment (minimum of 2 days from office)**

**All equipment will be provided by us**

**Training and orientation conducted onsite from our Barrie office**

** You must be fully bilingual in both French and English to be considered**

**We are looking for Bilingual Collection Agents to join our team**

**WHAT WILL YOU DO?**
- _Engage with customers on all inbound/outbound calls, and other channels of communication applicable and/ or supports to update customer’s account information_
- W_orks with customer in an effort to satisfy any deficient balances. Reviews, monitors, and engages with a high volume of customers per day._
- _Negotiate payment terms/arrangements if applicable_
- _Reviews delinquent accounts daily and maintains losses at or below established guidelines for assigned job duties._
- _Accurately documents all account activities and pertinent information to include, but not limited to, verifications and demographic changes._
- _Meets individual and departmental objectives set by department management. Strives to continuously improve the quality and productivity of work._
- _Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department._
- _Notifies management of accounts needing additional attention._
- E_nsures compliance with client policies, procedures, safety, state and federal laws, regulations, and standards._
- _Champion company core values and other company programs_
- O_ther duties as assigned._

**ABOUT YOU**
- _Bilingual in French and English (written and verbal)_
- _Previous experience in customer service is required_
- _Previous experience in a Collections role is preferred_
- _Experience in the finance or credit industry a plus_
- _Database skills a plus._
- _Proficiency in Microsoft Suites including Outlook, Teams, Word and Excel is required_
- _Proven analytical & problem-solving skills is required, as well as the ability to utilize appropriate analysis, judgment, and logic_
- _Excellent written and verbal communication skills are required_

**WHY WORK WITH US**
- $21/hour, plus bonus potential
- Health & Dental Benefits available after an initial waiting period
- Discounted Corporate GoodLife Memberships
- Casual Dress Code
- Amazing work culture where you can learn and grow

**WHERE ARE WE**

55 Mulcaster St,

Barrie, ON L4M 3M3
- We have offices across the Globe - Canada (Barrie, Ontario; London, Ontario; Montreal, Quebec); USA (Hampton, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK; Trinidad & Tobago; India - please visit our website for additional information_

**ABOUT US**
- Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business._

We provide career opportunities in Customer Service, Sales, and Collections with various shifts and full time hours in our state-of-the-art call centre. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.

**CHECK US OUT FOR YOURSELF**

**Salary**: $19.00-$21.00 per hour

Work Location: In person