Hybrid Collections Agent

1 week ago

Barrie, Canada Bill Gosling Outsourcing Full time

As a **Collections Agent**, you will be responsible for contacting customers to collect outstanding debts, negotiate payment arrangements, and maintain accurate records of interactions.

**What You'll Do**:

- Negotiate payment plans and settlements with customers to resolve outstanding debts
- Document all customer interactions and payment arrangements accurately in the system
- Follow up with customers to ensure payment agreements are upheld
- Collaborate with other team members to develop strategies for improving collection efforts
- Provide excellent customer service while adhering to company policies and regulations

**What We're Looking For**:

- Ability to work full-time (40-hours per week) year round
- Flexible availability - shifts will be a mixture of morning, afternoon and weekends
- Experience in a customer service is required
- Previous experience in finance or call center environment is an asset.
- Strong attention to detail and organizational skills.
- Excellent communication skills, both written and verbal.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Proficiency in using loan processing software and Microsoft Office Suite (Excel, Word).

Pay: $17.50 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Extended health care
- Vision care
- Wellness program

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: Hybrid remote in Barrie, ON

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