Human Resources/volunteer Manager

**Multicultural and Immigrant Services Association of North Vancouver Island (MISA)**

**Who we are**

The Immigrant Welcome Centre specializes in immigration and support services to newcomers who are settling in Campbell River, Comox Valley, and the North Island. Also known as the Multicultural and Immigrant Services Association of North Vancouver Island (MISA), we are a registered non-profit organization established in Campbell River in 1992.

As an award winning organization, The Immigrant Welcome Centre is a respected leader in immigrant services and an active proponent for the sector. By fostering strategic partnerships and working to create welcoming, inclusive communities that attract and retain newcomers, we are an effective business partner in the communities we serve.

**Who you are**
- You have an energetic and positive approach to your work.
- You have strong computer and documentation skills.
- You are self-directed and have excellent organizational and critical thinking skills.
- You genuinely enjoy building and maintaining collaborative relationships at all levels.
- You are excited about working collaboratively to achieve results with focus and flexibility.

**The position**

**JOB TITLE**: HR/Volunteer Manager

**REPORTS TO**: Executive Director
**WORK HOURS**: Refer to Offer of Employment
**COMPENSATION**: Annual rate up to CAD 74,000 plus a generous employer paid benefits package and RRSP contributions

**:
MISA is a dynamic organization with approximately 30 staff across four communities, supported by a dedicated and growing team of volunteers.

The HR/Volunteer Manager is responsible for overseeing MISA’s human resource and volunteer functions, providing leadership and operational support across multiple offices. This role works closely with the Executive Director and management team to ensure effective HR practices, staffing plans, and operational coordination. Regular travel between offices and other regions is required.

**CORE COMPETENCIES**:

- Strategic and Operational Thinking
- Program development and management
- Managing Performance
- Developing Others
- Collaboration and Communication
- Problem Solving and Decision Making

**KEY DUTIES AND RESPONSIBILITIES**:
**Leadership and People Management**
- Provides leadership support to senior staff.
- Supports a positive, inclusive, and accountable workplace culture aligned with MISA’s values.
- Ensures team goals and activities align with organizational priorities and funding deliverables.
- Provides coaching, feedback, and development opportunities to coordinators and staff.
- Supports change management and staff engagement initiatives and adaptable.

**Human Resource Management**
- Oversees all HR functions, including recruitment, onboarding, performance management, training, and offboarding.
- Develops and maintains HR systems, tools, and processes to improve efficiency.
- Supports the Executive Director with staffing budgets and workforce planning.
- Provides guidance to managers and coordinators on employee relations, attendance, performance, and professional development.
- Assists in developing, revising, and implementing HR policies and procedures to ensure compliance with employment standards and human rights legislation.
- Investigates and helps resolve employee concerns, maintaining fairness and confidentiality.
- Supports benefits administration and provides assistance to staff and management as needed.
- Maintains up-to-date employee files and prepares HR-related correspondence and reports.

**Volunteer Program Coordination**
- Oversees MISA’s Volunteer Program, including recruitment, onboarding, and recognition.
- Works with managers and coordinators to identify volunteer needs that support program delivery.
- Develops volunteer position descriptions and ensures proper screening and record keeping.
- Facilitates volunteer-client matches, ensuring a positive experience for both.
- Leads volunteer training and support, addressing concerns as they arise.
- Collects feedback and prepares reports on volunteer engagement and outcomes.

**Operational and Facilities Oversight**
- Oversees day-to-day operations to ensure MISA’s offices are safe, functional, and welcoming.
- Coordinates maintenance, space planning, and office resources with site teams.
- Works with the Executive Director on staffing budgets and resource planning to support programs.
- Ensures compliance with health and safety standards and supports emergency preparedness.
- Provides operational support during special events, workshops, and outreach activities.

**QUALIFICATIONS**:
**Education, Experience, and Certification**:

- General Degree/Diploma; Business Administration and/or Human Resources Development an asset (CPHR designation may be an asset).
- Minimum of five years of experience in a human resources role, including experience supervising staff.
- Work and/or lived experience in a cross-cultural context.
- Non-profit environment is an asset.
- Valid B