Vp, Operations

5 days ago

Vancouver, Canada Hello Nori Full time

**ROLE & RESPONSIBILITIES**:

- Work closely and advise the CEO on strategies to generate business growth and lead discussions to proactively give updates on business operations and new location openings
- Lead and develop GM’s at each Hello Nori location to build strong systems and a positive culture that allows the team to meet/exceed objectives relating to guest service experience, team development and financial targets
- Proactively generate business growth through local events and marketing strategies
- Oversee the full lifecycle of new restaurant openings in different provinces within Canada
- Facilitate communication between all stakeholders including the CEO, finance, construction, and other developing strong relationships with all key cross-functional partners
- Project manage timelines for new restaurant openings
- Collaborate with restaurant management teams and vendors to ensure new locations have the required culinary and service teams, products, and equipment prior to opening
- Reviewing monthly reports to monitor and capture revenue generation and restaurant performance
- Oversee the development of long term financial and operational plans
- Proactively identify, evaluate, and continually improve service strategies to ensure customers receive best in class service
- Collaborate with senior leadership to develop Hello Nori’s operational strategy that is driven by data and measurable KPI’s
- Oversee staffing, training, and performance evaluations
- Lead by example and provide creative, strategic, leadership and motivation to management teams
- Identify and assess areas where customer satisfaction levels need improvement and develop corrective measures
- Responsible for sales budgets, profit and loss controls, inventory levels, and labor and product cost monitoring

**REQUIRED EXPERIENCE AND QUALIFICATIONS**:

- 8+ years of experience leading a premium food and beverage operation
- 2+ years of Multi-Unit restaurant experience
- University degree in a related field or a combination of education and experience
- Proven success in controlling COGs, labour and controllables
- Strong business acumen with a proven ability to drive positive results aligned with business goals
- Highly committed to a premium level of quality, service, and execution
- Strong problem solving skills, including the ability to analyze current business problems and implement recommended solutions
- Strong verbal and written English communication skills
- Superior conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners
- Excellent planning and organizational skills
- Ability to handle conflicting deadlines and prioritize multiple tasks in a fast-paced environment
- A creative, energetic spirit with the flexibility to travel within Canada and work outside of the confines of a typical 9-5 job
- Comfortable with dealing with media, public speaking, and VIP guests
- Experience with commissary production kitchens an asset
- Experience with Japanese cuisine and culture is an asset
- Project management experience is an asset

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