Program Coordinator

This position is a part of the Non-Academic Staff Association (NASA).

This position has an end date of January 29, 2027, and offers a comprehensive benefits package.

**Location -** This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.

Reporting to the Manager, Undergraduate Office, the Program Coordinator provides front-line advising for current Bachelor of Commerce students and is responsible for the accurate delivery of information about academic requirements, deadlines, resources, and university and faculty procedures and policies. In addition, this position provides administrative support and business planning insights to senior staff, undergraduate programs and undergraduate courses administered through the office. In all facets of this role, this position endeavors to integrate and advance the University's commitments to access, community, and belonging.

The Alberta School of Business is one of the world’s leading institutions for business education and research. As the first and longest continually accredited business school in Canada, it is also one of the country’s largest, with 70 faculty members, 2,100 undergraduate students, and 950 graduate students. Since its inception in 1916, the school’s innovative thinking, entrepreneurial spirit, and leadership have shaped communities and businesses around the world. With a vision to develop and inspire entrepreneurial leaders from Alberta for the world, the School excels in research, teaching, and external engagement.
Academic Administration

- Oversees the class schedule for the area. Review the previous year's schedule to create a master plan for the upcoming year.
- Monitors and verifies enrolment numbers for individual courses.
- Supports requests for deferred exams, course withdrawals, course overload requests, blocking registration, grade changes, and major/minor changes.
- Uses Campus Solutions to problem-solve and troubleshoot errors in the course schedule.
- References policy and procedure information to solve issues or concerns.
- Coordinates, reviews, edits, and submits all official additions/deletions/changes to the area's sections of the University Calendar to the Secretary to General Faculties Council.
- Updates class restrictions and coding in Campus Solutions.

Program Operations

- Maintains accurate records of student interactions, student-related decisions, and/or actions taken.
- Creates and maintains spreadsheets and databases.
- Prepares ad-hoc reports on the program. Designs and develops customized reports for specific needs.
- Maintains program records.
- Provides administrative support for standing and special meetings. Coordinates documents and agendas.

Communications

- Acts as the first point of contact for the Undergraduate Program.
- Responds to specific inquiries about the program from students, faculty, and staff.
- Manages correspondence for the Undergraduate Program. Reviews and prioritizes daily incoming correspondence.

- Post-secondary degree or diploma is required with three to four years' experience in a service-centred environment, preferably post-secondary.
- Excellent computer skills, including proficiency in the use of databases, spreadsheets, and word-processing software.
- Excellent communication (oral and written), interpersonal, organizational and problem-solving skills.
- Ability to multitask and set priorities with attention to detail and accuracy.
- Ability to work independently as a key member within a student service office focused on excellent customer service.
- Excellent attention to detail.
- Ability to deal with difficult/sensitive/conflict situations is required.

Preferred Qualifications

- Training in resolving conflict/diffusing situations.
- Working knowledge of University of Alberta policies and procedures.
- Working knowledge of FOIP.
- Experience working with Peoplesoft or large ERP systems preferred, including both system configuration and reporting experience.
- Ability to analyze data to provide business insights.

**Application Instructions**

Please submit your Resume and Cover Letter in ONE file.
- The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community._

The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.

Your work will have a meaningful influence on a fascinating cross-section of people - from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.

**We thank all applicants for the