IT Support Technician

**Woodward & Co. Lawyers LLP** is a national law firm with offices in Victoria and Tsartlip, BC, as well as Toronto, ON.

We aim to be the leading national law firm that provides excellent legal services to Indigenous communities, governments and businesses, advancing transformative change in an era of reconciliation and decolonization.

We are seeking an IT Support Technician to join our support services team located in Victoria, BC. This position is on-site, full-time, Monday to Friday, with office hours from 9:00 AM to 5:00 PM

**Role Overview**:
Our **IT Support Technician**plays a vital role by offering assistance and support to users experiencing challenges or issues with their computer system and/or software to ensure our computer systems are running smoothly.

We are seeking a technician with strong relationship building skills, an aptitude for troubleshooting, and a willingness to adapt and train others on existing and upcoming software platforms and document management systems.

**Customer Service**:

- Establish positive relationships with all Woodward departments and colleagues.
- Move and set up workstations, including monitors, telephones docks, etc. pursuant to firm deployment standards.
- Respond to user inquiries in a timely manner regarding computer software or hardware operation.
- Assess, analyze, identify, troubleshoot, and as appropriate, escalate technology issues to be resolved.
- Monitor and respond quickly and effectively to requests received through the IT helpdesk.

**Technical**:

- Install, configure, test, maintain and troubleshooting end user workstation hardware, software, networked peripheral devices.
- Support and troubleshoot for IT infrastructure such as workstations, servers, network appliances, printers, photocopiers, mobile devices, VPNs, and related hardware and software in a Microsoft environment.
- Coach and train end-users to help expand their technical knowledge and skills of new and existing software and hardware platforms.
- Collaborate with the Director of IT and IS and external MSP on special projects
- Adhere to IT policies, procedures, and guidelines to maintain systems security and access.
- Maintain and update accurate records of existing IT knowledge base
- Observe and adhere to approved technical standards including confidentiality, integrity and availability.
- Other duties as required.

**Key Areas of Responsibility**:

- College or other non-university certificate or diploma from a post-secondary program or equivalent in information technology, computer sciences, or relevant field.
- 3 to 5 years of proven work experience as IT Support or relevant experience, preferably in a legal industry environment.
- Ability to diagnose and troubleshoot technical issues.
- Fundamental understanding of the information technology industry and technology solutions including hardware, software, cyber security, licensing and services.
- Proven superior customer service, communication and problem-solving skills.
- Ability to provide step-by-step technical help, written, verbal and in real time.

**Qualifications**:

- College or other non-university certificate or diploma from a post-secondary program or equivalent in information technology, computer sciences, or relevant field.
- 3 to 5 years of proven work experience as IT Support or relevant experience, preferably in a legal industry environment.
- Ability to diagnose and troubleshoot technical issues.
- Fundamental understanding of the information technology industry and technology solutions including hardware, software, cyber security, licensing and services.
- Proven superior customer service, communication and problem-solving skills.
- Ability to provide step-by-step technical help, written, verbal and in real time.

**Why Woodward**:
Woodward offers meaningful work and a great workplace culture. We offer an anticipated salary range of **$60,000 to $75,000** per year (to be negotiated with consideration for education and experience) with a generous range of benefits, including health, dental, paid time off, and contributions towards RSP, wellness, and professional development.

**How to Apply**:
Together, we all share responsibility for creating an equitable, diverse, inclusive, and collaborative workplace where our diversity strengthens our values for teamwork, excellence, accountability, trust, ethics, integrity, and respect.

Woodward is committed to upholding the values of equity, diversity, inclusion and human rights in our legal services and work environments.

**Applicants with Indigenous ancestry are strongly encouraged to apply.**

**We can’t wait to meet you