IT Technician

**PLEASE READ BEFORE PROCEEDING** **ABOUT SMART DOLPHINS** Our culture and atmosphere are positive, open and dynamic. We love our Dolphin lives and always strive to help and elevate each other. We are awesome and we have proof We are certified as a "Great Place to Work" and placed 15th in the national standing of top 50 businesses with under 50 employees. *** The Proactive Onsite Technician is responsible for delivering onsite and remote IT services to an assigned customer base. You will audit and continuously align a set of clients against established technology standards, onboard new clients, maintain and manage client networks, and develop in-depth documentation about clients for other teams to follow. You will occasionally solve technical problems remotely and onsite, and regularly assist with project and endpoint installations where required. **POSITION RESPONSIBILITIES** - Onsite and Remote proactive and reactive network support services. - Perform best practice reviews of existing technology against established technology standards. - Continuously maintain and align client technology against standards. - Help identify risks within clients IT environments. - Participate in new client onboarding, including performing network assessments and creating technical documentation. - Perform monthly IT Health Checks against clients. - Manage client LAN/WAN, virtual environments, storage, backup, and security technologies. - Work with Smart Dolphins’ consultants on the development of client IT roadmaps and budgets. - Attend client technology steering meetings and support Smart Dolphins’ consultants in presenting business technology concepts, options, and solutions. - Work cross functionally with other teams to deliver comprehensive IT solutions. - Work on/with the reactive support (service desk) team as often as required. - Assist with projects and new technology (including workstation) installations where required. - Assist with account management responsibilities. - Track all time within Smart Dolphins’ ticketing system. - Provide on-call after hours customer support as scheduled. **QUALIFICATIONS AND EXPERIENCE** - Customer service and relationship focused. - Experience managing Microsoft business class server, desktop, network, and cloud technologies. - Organized and detail oriented, with lots of energy for detailed work. - Skilled in technical writing and maintaining documentation. - Driver’s license and vehicle available for work. Located in the Greater Victoria area. - Process and systems focused. - Resourceful. - Strong sense of urgency. - One or more technical certifications or comparable experience. - Flexible working hours to accommodate the occasional change that requires business interruption. - Professional. **OTHER DESIRED QUALIFICATIONS AND EXPERIENCE** - MSP (Managed Service Provider) experience - Experience Troubleshooting Microsoft Windows in a business environment - Experience managing/ troubleshooting Microsoft Windows Server - Proficient with Active Directory Domain Services Administration and Group Policy Management - Proficient with Microsoft 365 and Azure Active Directory - Proficient LAN/ WAN Network Connectivity Troubleshooting Experience - Proficient managing and configuring Hyper V - Proficient configuring/ Troubleshooting Firewalls - Proficient configuring/ Troubleshooting Network Switches including VLANs - Experience with Backup/ Disaster Recovery Devices - Experience Configuring/ Troubleshooting NAS devices - Experience with Remote Management Tools **PERFORMANCE MEASUREMENTS** - Completed Best Practice Reviews - Utilization: 75%+ of hours dedicated to client facing work - 100% of tickets updated in real time, every day **SMART DOLPHINS COMPANY CULTURAL EXPECTATIONS** Represent Smart Dolphins IT Solutions Inc., by exemplifying company’s core values in a professional manner. - Elevate the Team - Love your Dolphin Life - Find a Better Way **OTHER LOGISTICS** - 8-5 Monday to Friday - Onsite at client locations 3-5 days/week. Some travel required outside of Greater Victoria (Nanaimo, Vancouver, etc.) - Regularly working at our Quadra / McKenzie office in Victoria, with some flexibility to work from home. - A reliable and fully insured car is required. **PLEASE READ BEFORE PROCEEDING** Pay: $50,000.00-$70,000.00 per year **Benefits**: - Automobile allowance - Company car - Company events - Dental care - Discounted or free food - Extended health care - Life insurance - On-site parking - Paid time off - Profit sharing - RRSP match - Tuition reimbursement - Vision care - Wellness program - Work from home Flexible language requirement: - French not required Schedule: - Monday to Friday - On call Work Location: In person