Client Care Coordinator

Are you passionate about the beauty industry? Do you thrive in a fast-paced environment? Natology is a leader in integrative skin care practices known for our exceptional services and high standard, and we are looking for a skilled and enthusiastic part-time Front Desk Administrator to join our high-end, fast-paced medspa team. As the first point of contact for our clients, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of our clinic.

**Hours**:Wednesday & Thursday 4-8, Saturdays 9:30-5:00

**Responsibilities**:

- **Warmly Greet Clients**: Welcome clients with a friendly attitude and ensure they have a pleasant experience from the moment they step into the clinic.
- **Appointment Scheduling**: Manage appointment bookings efficiently, coordinating with practitioners to optimize schedules and accommodate client requests.
- **Customer Service**:Provide outstanding customer service by addressing client inquiries, resolving complaints, conducting client follow ups and ensuring client satisfaction.
- **Payment Processing**: Handle cash and electronic payments accurately, issue receipts, and maintain a balanced cash register.
- **Clinic Maintenance**:Maintain the cleanliness, laundry and organization of the reception area and beyond, according to our set out cleaning guide, ensuring it reflects the high-end image of the clinic.
- **Google Reviews**: Contribute to the clinic’s reputation by helping to achieve a target of receiving 10 new Google reviews per month through excellent client interactions and follow
- up.
- **Product/Service Knowledge**: Stay informed about salon services, products, and promotions to effectively promote and upsell to clients.
- **Team Support**:Ensure the team is supported with room transitions and overall workflow and operations throughout the day.
- **Administrative Tasks**: Assist in various administrative tasks, such as maintaining client records, inventory management, and ordering supplies when necessary.
- **Multi-Tasking**:Handle multiple tasks simultaneously, including answering phones, managing walk-ins, and supporting salon staff as needed.
- **Content Support**: Ability to assist with content creation and recording, supporting the salon’s marketing and promotional efforts.
- **Friendly & Professional Demeanor**: Maintain a welcoming and professional attitude,ensuring every client feels valued and respected from their initial contact through their visit.
- **Attention to Detail**: Pay close attention to scheduling accuracy, cleanliness, and organization, ensuring all tasks are completed to a high standard.
- **Proactivity**: Take initiative in managing responsibilities, identifying areas for improvement, and bringing forward solutions to enhance salon operations.
- **Enthusiasm**: Show enthusiasm for your role, maintaining a positive and proactive attitude in all tasks and interactions.
- **High Standards**: Uphold high standards in every aspect of your work, from client interactions to administrative tasks, ensuring excellence in service and organization.
- **Communication Skills**: Communicate clearly and effectively with clients and team members, handling cancellations and inquiries with professionalism.
- **Teamwork**: Collaborate effectively with the team, offering support and contributing to a positive and productive work environment.

**Technical Qualifications**:

- Proven experience in a similar role, preferably in a fast-paced, high-end salon or spa.
- Proficiency with Google Docs, spreadsheets and other management software.

**Physical Requirements**:

- Must be willing to work some evenings and weekends.

**Benefits**:

- Competitive wage and performance-based incentives.
- Opportunities for professional development and training.
- Discounts on clinic services and products.
- A supportive and collaborative team environment.
- Career advancement opportunities within the company.

**How to Apply**:
**Natology Mission, Culture & Core Values**:
At Natology, our mission is to treat every individual with empathy and integrity, helping them to radiate confidence through our approach to skincare and well-being. We strive to be the top choice medi-spa in our region and leader in holistic skincare, transforming confidence and lives through integrative practices.

1. **Lead with Empathy and Kindness**: We believe that every interaction with clients and colleagues should be rooted in empathy and kindness. By understanding and valuing the experiences of others, we create a supportive and nurturing environment that fosters trust and connection. Our approach is to listen actively, respond compassionately, and treat everyone with respect, making each person feel valued and cared for.

2. **Standard of Excellence**: We are committed to maintaining the highest standards of excellence in every aspect of our work. From the treatments we provide to the education we offer, our team strives for perfection and continuous improvement