Medical Office Assistant/ Surgical Counselor

Our very busy medical office is seeking for an enthusiastic medical office assistant/ surgical counselor with **very flexible working hours (including evening shifts)**, strong ethics, interpersonal skills, and team player.

SPECIFIC RESPONSIBILITIES

**MEDICAL OFFICE ASSISTANT**
- Welcomes patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
- Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining the reception area.
- Ensures availability of treatment information by filing and retrieving patient records.
- Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.
- Participate in the administrative staff meetings and provide suggestions for improvement
- Maintain hygiene in the entrance and waiting rooms
- Helps patients in distress by responding to emergencies.
- Protects patients' rights by maintaining confidentiality of personal and financial information.
- Maintains operations by following policies and procedures; reporting needed changes.
- Contributes to team effort by accomplishing related results as needed.
- Educating patients on surgery and surgical options, addressing fears, addressing financial concerns, scheduling patients for surgery, book patients on EMR and add them on cancellation lists as necessary

**SURGICAL COUNSELOR**:

- Giving patients paperwork to fill out, assisting patients with signing surgical consent and filling all the documents necessary for booking their surgery.
- Providing patients with pre
- and post-operative instructions.
- Managing surgical documents, gathering and inputting patients' information, putting together their surgical charts, calculating and ordering their intraocular lens
- Ensuring all surgical cases are scheduled in a timely manner with accuracy in accordance with the Physician or Surgeon's directions.
- Calculating intraocular lens power

**QUALIFICATIONS**
- Intermediate to advanced phone skills; able to effectively relate via the telephone and in person to serve the needs of Clinic patients in a manner that is efficient and productive.
- Must be highly flexible; able to accommodate changing needs of the culture.
- Well
- developed verbal and written communication skills in English
- Knowledge of basic math and modern office procedures.
- Ability to work well under pressure with mínimal supervision. Proven flexibility and willingness to handle a variety of tasks.
- Basic to intermediate computer knowledge and skills
- Training and/or experience with computer data entry

**EDUCATION AND EXPERIENCE**
- Graduation from high school or equivalent
- Medical Office Administrator course and at least one year of Medical Receptionist experience preferred

(minimum of 30 hours/ week), possible two Saturdays per year

**Salary**: $18.00-$22.00 per hour

Pay: $18.00-$22.00 per hour

Expected hours: 30 - 40 per week

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- No weekends
- Weekends as needed

**Experience**:

- Medical office receptionist: 1 year (required)

**Language**:

- English (required)

Work Location: In person

Application deadline: 2021-07-26