Administrative Assistant

Dalwin College is looking to hire an Administration Assistant

Handle inbound and outbound calls while providing customers with informative and knowledgeable information
Maintain a high level of professionalism and customer service
Managing inbound and outbound calls in a timely manner

Administrative Duties:

- Taking incoming calls, booking appointments for admissions staff, identifying and directing calls to the right staff professionally; proficient with video calls.
- Entering lead info into the computer system; follow up with leads daily promptly and reconciling daily lead and visiting client data
- Scheduling Students
- prepare the student contracts, proficient in word to pdf conversion, etc
- Creating remote classes, monitor student’s attendance and help them in troubleshooting.
- Updating Student management system.
- Updating and monitoring Learning Management System.
- Help in KPI and Audit for the institution.
- Maintain a high level of professionalism at all times in behavior dressing and interaction.
- Operating office machines and maintaining them in good working condition all the times and maintaining a clean office environment; check computers and troubleshoot
- Receiving and sorting mails, mailing letters out on the same day if any;
- Provide full support to Academy department staff and help in finding placements for the programs
- Greeting visitors

*Student Services.
- Ensure all contractual documents are collected on the first day for each student and stored confidentially, securely, and accurately. Ability to correctly identify student class needs and changes, in coordination with the Scheduling Managers. Liaise between students and departments to provide support at all levels. Assist the Campus Manager to ensure graduating students are identified, tested, and surveyed; ensure Diploma and final documents are prepared and participate in conducting graduation ceremony. Attend to student complaints and cooperates with respective departments to resolve issues. Assist with administrative tasks such as testing, new terms and academic procedures.
- **Person Specification**- Has enthusiasm, energy and a get it done attitude
- Is passionate about customer service and experience
- Has excellent problem solving and critical thinking skills
- Has demonstrated customer service experience in sales or student counselling capacity
- Has the ability to manage multiple priorities while maintaining strict attention to details
- Wants to contribute to a positive team environment

**Required skills and knowledge**:

- College or university students or equivalence;
- Excellent telephone manner;
- Detailed oriented, accurate and organized; Ability to manage multiple and changing priorities at once
- High attention to detail
- Strong organization and planning skills Excellent verbal/written communication skills, grammar, and spelling
- Exceptional time management skills Willingness to learn new things
- Passion for education
- Excellent verbal/written communication skills, grammar, and spelling
- proficiency in the Microsoft Office Suite of products (Excel, Word, PowerPoint)Knowledge of office administration procedures
- Greet people and direct them to contacts or service areas.
- Must speak English fluently

Minimum two years experience in customer service or sales is a must.

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $16.00-$20.00 per hour

**Benefits**:

- Company events
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Markham, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)