Tenant Relations Specialist

Tenant Relations Specialist is responsible for developing, delivering, and sustaining support to residents regarding their occupancy, rent allocation and financial literacy.

**Duties and Responsibilities**:
- Meet with new residents and complete all necessary documentation (Occupancy Agreements, OW Applications, ODSP Pay Direct Forms, set-up pay direct (if occupant is on OW/ODSP etc.)- Track arrears and assist tenants in developing re-payment plans- Liaise and regularly provide system access navigation support with OW and ODSP (payment of arrears, discretionary funds, etc.)- Data Entry, spreadsheet development/management, book keeping and reconciliation- Work independently and collaboratively within a multi-disciplinary team to ensure clients rent/occupancy goals are met- Ensure appropriate records are kept and ensure that statistical information is maintained as per agency standards- Adhere to agency Health & Safety Program and the Client Safety Framework in the promotion of client safety- Perform additional duties as required/delegated by Management

**Occupancy Agreement & Rent Collection**:
- Liaise consistently with OW/ODSP caseworker and on-site primary workers Assist with coordinating residential Occupancy Agreement review, signing and submission.- Assist with rent collection/payment - ensuring transaction ledger is updated and receipts are reconciled- Regular dialogue and follow up on arrears- Facilitate delivery of ‘Notice of Unpaid Rent’, ‘Arrears Repayment Plan’ and ‘Discharge letters’ to residents- Ensure communication with Housing Representatives if/when a resident transitions out of program.

**Qualifications**:
- Post-secondary education in Human Services and/or equivalent- Proficiency in the Residential Tenancies Act and Landlord/Tenant Board legislation- Understanding of homelessness and at risk of homelessness and the impacts of addiction, mental health, homelessness and poverty- Proficient in Microsoft Office, including Excel, PowerPoint, Word- Experience preparing basic accounting entries including recording of cheques, deposits and reconciling bank accounts.- Experience collaborating with partners and other community resources- A valid Ontario Class “G” Driver’s license and a vehicle with adequate insurance coverage is required- Valid certification in CPI, CPR, First Aid, and Assist is mandatory

**Reporting Function**:

- They work with both internal and external partners, specifically Region of Waterloo OW and ODSP and interact with all levels within the organization.

They are a support system, resource, and an advocator for the team and Organization.

**Working Conditions and Physical Requirements**:
- Average amount of physical effort is required.- Able to sit/stand for prolonged periods of time- Able to answer and communicate telephone calls and general computer use- Able to lift up to 20lbs (product, documents, etc.)- Vehicle travel and open doors as required.- Hours are typically 11am to 7:30pm, Monday to Friday

**SHIP** Values**- Compassion, Hope, Inclusive, Respect, Professional
- “SHIP strives to be _equitable_ and inclusive in all that we do. Equity is a core value, and we are committed to providing an inclusive selection process. We encourage applicants from equity deserving communities including women, Black, Indigenous, other racialized groups, 2SLGBTQ+ persons, individuals with disabilities and others who will contribute to and enrich the organization and its values._ We are committed to inclusive, barrier-free recruitment, selection processes, and work environments. Please _advise_ the People and Culture Department of any accommodations needed _in accordance with_ the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code to ensure you have access to a fair and _equitable_ process”._
- Please note that we use automated screening tools as part of our recruitment process and are reviewed to support fair and equitable hiring practices_

Monday to Friday | 11am to 7:30pm
UNION | 37.5 hours per week