Program Coordinator, Tenant Relations

Hours & Compensation
- Hours: 37.5 hours per week. Monday to Friday

**Salary**: $63,024 Grade 3 + Benefits: Registered Pension Plan (4.5% Employer contribution) | Extended Health and Dental Benefits | Accidental Death and Dismemberment (AD&D) | Life insurance | 3 weeks vacation | Employee Assistance Program (EAP) | Paid Sick Time
Location: Homebase will be 155 Lincoln Road, with frequent travel to 1470 Block Line Road and other office buildings as required.

In this Role, you will contribute to the Community by...
- working alongside Case Managers and Property Managers to support Tenants' housing and tenancy relationships in the following ways:

- Meet with tenants in-person to complete all necessary documentation for move-in (Tenancy Agreements, ODSP Pay Direct Forms, etc.)
- Complete income reviews with tenants which includes annual and/or monthly rent geared to income calculations
- Track arrears and assist tenants in developing re-payment plans
- Provide risk assessments and develop potential contingency plans
- Support move out transition as required
- Ensure appropriate records are kept so that statistical information can be maintained per organization standards
- Coordinate collection of rent and other payments from clients.
- Ensure that all month-end financial reporting is completed in a timely and accurate manner, working with the YWKW home office Finance team
- First line contact for tenants regarding billing issues
- Review, implement and/or revise cash control procedures and monitor safeguarding of assets
- Collect, interpret, and report on financial data
- Record Notices of Admission and Notices of Vacancy in YWKW’s internal database and ensure that these notices are provided to all appropriates departments and staff.
- Data entry into the Rent Administration System (Sage), including but not limited to rent, parking, debits, relevant tenant information such as banking information.
- Administration of Notices as per legislation (i.e. Landlord and Tenant Board)
- Follow-up with N4 Eviction Notices if required
- Attends Landlord and Tenant Board hearings as required

- Proficiency in the Residential Tenancies Act & Landlord/Tenant Board Legislation
- Basic knowledge of accounting systems and budgets.
- Knowledge about common acting out behaviour of socially disadvantaged individuals, and those using substances and/or experiencing moderate to severe mental health issues.
- Effective communication skills geared to working with a marginalized population.
- Law Clerk/Paralegal experience is an asset

- Mandatory Qualifications
- A valid Class “G” Driver’s license and a vehicle with adequate insurance coverage is required
- Skills in Conflict Resolution.
- Comfort working with individuals who are living with mental health and/or substance use difficulties.
- Current Vulnerable Sector Check document
- Standard First Aid and CPR Level-C certification
- Vaccine Verification - As a condition of employment you are required to provide confirmation that you are vaccinated against COVID-19 or have proof of valid exemption satisfactory to the employer. You must acknowledge and agree to comply with any future vaccine policy requirements as an ongoing condition of employment at the YW Kitchener-Waterloo.

- About the YW Locally and Globally
- The global YWCA movement traces its origins to the initiative of two women in England in 1855. Lady Mary Kinnaird and Emma Robarts established organizations to provide support for women during the industrial revolution. The two organizations merged in 1877, and the YWCA movement quickly spread to other countries, including Canada.

Though the YWCA was founded by devoted Christian women who were troubled about housing and community supports for local young women, and YWCA stands for Young Women’s Christian Association. But YW Kitchener-Waterloo has since evolved into a secular organization. In 2017, after a community consultation we refreshed our brand to become the YW, a simple representation of the unique organization that we are. Our legal name remains YWCA because it’s a part of our legacy, but we remain committed to inclusion and support regardless of race, religion, age or gender.

The YW Kitchener-Waterloo is committed to developing an organization that is reflective of and responsive to the diversity of Kitchener-Waterloo, in which all people are respected and valued. If you require accommodation throughout the hiring process, we will work with you to meet your needs.

Company
- YW Kitchener-Waterloo

Location
- 155 Lincoln Road, Waterloo Ontario