Supervisor, Tenant

Supervisor, Tenant & Community Relations

**Job Number**:3527

**Job Type**: Full-Time
**Location**: 99 Regina St S - Public Health & Community Serv
**Job Category**: Health Care and Social Assistance
**Number of Positions**:1
**Department**: Tenant Management and Support (B)
**Division**: Community Services
**Hours of Work**: 35
**Union**: Management/Management Support
**Grade**: Management/Management Support Grade 07
**Salary Range**: $102,120.20 - $127,654.80

**Closing Date**:November 18, 2025 at 11:59pm

**About Us**
- The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:

- Taking only what we need
- Leaving some for others
- Keeping the dish clean
- This agreement underpins our vision, mission, and core value, and reinforces our dedication to meaningful reconciliation and equity.
- Waterloo Region is home to over 674,000 residents and expected to grow to nearly one million by 2051.
- Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we prioritize homes for all, climate aligned growth, equitable services and opportunities and a resilient and future ready organization. Our mission is to provide essential services that enhance the quality of life for all residents, while our core value emphasizes caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.

**The Role**
- Supervises the delivery of housing services and supports to the community and tenants of Waterloo Region Housing. This includes access to housing through the housing waitlist, delivery of housing subsidies, and the provision of housing through Waterloo Region Housing. Supervises the development and implementation of policies for services delivered.- Supervises tenant and community relations, tenant management, and tenant placement for Waterloo Region Housing (WRH) programs, ensuring clients are well supported in obtaining and maintaining tenancy in WRH owned units, co-ops, non-profits, or with private landlords. Acts as a liaison with community partners and agencies to support tenants and their tenancy. Supervises rent assistance programs for clients and landlords, including establishing and maintaining rental agreements with landlords, and financial/accounting processes. Collaborates with Facilities regarding property management/ operational maintenance, security, safety, and capital asset management in the interests of tenants and the community.- Why Join Our Team_
As a member of the Client Services Waterloo Region Housing management team, you will join a positive, creative, and supportive group dedicated to building inclusive, healthy, and safe communities across the Region of Waterloo. You will collaborate closely with the Housing Services leadership team and community partners. Our team is committed to working collaboratively, advancing equity, and navigating ongoing change through effective change management.**Duties/Responsibilities**
- Supervises Tenant Services Coordinators, Tenant & Community Relations Specialists, OW Caseworkers, Housing Access Coordinators, administrative staff, an Administrator of Funding & Contracts, and students.
- Represents client services on special projects and committees related to tenancy management, relocations, finance, and purchasing; reviews and recommends changes to policy and procedures to enhance client services. Co-chairs Waterloo Region Advisory Committee.
- Supervises the preparation and implementation of legal agreements with private landlords, community housing providers, and community agencies, per legislation and regional programs. Oversees initial rent and rent increases/reductions. Authorizes payment of subsidies under each agreement, approves and ensures monthly subsidy payments. Addresses serious contractual infractions, including initiating termination of contracts as required.
- Supervises the intake, processing, eligibility, and maintenance of the housing waitlist, ensuring compliance with relevant legislation and local policies. Liaises with community agencies to facilitate referrals, provide information regarding available services/supports, and deliver presentations and training/education regarding waitlists, including terms/conditions and priority populations.
- Administers policies and procedures related to rent charges, rent calculations, and placement criteria for housing programs, as determined by the Housing Service Manager.
- Develops and supervises the administration of service agreements/contracts for supportive services for housing programs. Ensures terms and conditions are met, and implements corrective actions, as needed.
- Supervises the development and implementation of strategic tenant management practices and plans to prevent evictions and support tenant quality of life, including integration with internal re