Dental Treatment Coordinator

Are you a dynamic individual with a passion for patient care, patient education and providing the ultimate dental experience? We're searching for a skilled **Dental Treatment Coordinator** to join our team and drive our practice forward

At 416 Dentistry, we understand that the Dental Treatment Coordinator is essential to our team. You will play a pivotal role in educating patients about their treatment options, discussing procedures, and ensuring they feel fully informed and comfortable. Your warm, inviting approach will help create a welcoming atmosphere, while your commitment to providing exceptional patient care ensures every visit is a positive experience.

We are currently seeking a Full-Time Dental Treatment Coordinator with at least 2 years of dental experience for our **FLAGSHIP NON-ASSIGNMENT **location in Scarborough. The applicant must be professional, detailed oriented, patient-centered with excellent customer service skills and a team player. They must also have an interest to learn, strong organizational and computer skills. Join our team of hand selected energetic, positive and passionate people who look to make a positive difference and are at the forefront of dentistry.

**About 416 Dentistry**

**Benefits**:

- Dental benefits package
- Health Spending Account (HSA)
- Paid Sick Day Time Off
- Education and training

**Key Roles and Responsibilities**

The Dental Treatment Coordinator role involves frequent interaction with patients, dental staff, and sometimes external specialists. Your key responsibilities include:

- **Patient Care and Support**:

- Serve as a **point of contact** for patients, addressing their concerns and providing reassurance.
- **Collaborate** with the dental team to ensure patients receive high-quality care.
- **Follow up** with patients after procedures to ensure their well-being and satisfaction.
- **Patient Experience**:Prioritize patient satisfaction by delivering exceptional customer service at every touchpoint. Address patient inquiries, concerns, and feedback promptly and courteously.
- **Patient Consultation and Education**:

- **Meet **with patients to discuss treatment plans recommended by the dentist.
- **Explain and educate **patients on dental procedures (including Dental implants, Invisalign, hard and soft tissue grafting), expected outcomes, and answer any questions or concerns.
- **Empower** patients to make informed decisions about their oral health and treatment options.
- **Treatment Plan Coordination**:

- Work closely with dentists to develop comprehensive treatment plans for patients.
- **Schedule appointments** for various procedures and ensure the plan is followed through.
- **Coordinate** with specialists if additional treatments or referrals are needed.
- **Financial Coordination**:

- Provide estimates of treatment costs and discuss financial arrangements with patients.
- Explain insurance coverage and benefits, assisting patients with claims and pre-authorizations.
- Coordinate payment plans and discuss financing options when necessary.
- **Billing and Collections**:Our office is a **NON-ASSIGNMENT** office with mínimal Accounts Receivables. Oversee the billing process, including insurance claims submission, patient invoicing, and payment collections.
- **Appointment Management**:

- Efficiently schedule patient appointments, ensuring optimal use of the dental team’s time by minimizing gaps between appointments and maximizing productivity.
- Maintain the dental practice schedule, ensuring efficient use of time and resources.
- Follow up with patients to schedule appointments for treatments, check-ups, or follow-ups.
- Send reminders and confirmations for upcoming appointments.
- Oversee the daily appointment schedule, including patient check-ins, updating dental providers on patient arrival status (on-time, early, or late), monitoring appointment completion times.

**Qualifications and Skills**:

- Proven experience in a dental office
- A clinical background (CDA, RDH) is a valuable asset, along with experience using OPEN DENTAL software.
- Strong knowledge of dental terminology, procedures, and insurance protocols. Specifically with invisalign, dental implants, hard and soft tissue grafting
- Excellent communication skills, both verbal and written, with the ability to explain complex dental procedures in an understandable manner.
- Strong organizational skills and attention to detail to manage multiple tasks and schedules efficiently.
- Empathetic and patient-focused approach to customer service.
- Ability to work collaboratively in a team environment, ability to adapt and self motivated
- Consistently strive to perform at your highest potential, demonstrating genuine care for the success of our practice.
- Proactively contribute ideas to improve the efficiency and effectiveness of our operations.

**Important**:
**Job Types**: Permanent, Full-time

**Salary**: $33.00-$38.00 per hour

Expected hours: 35+ hours per week

Must be avail