Dental Treatment Coordinator

At 416 Dentistry we truly believe that a Dental Treatment Coordinator is an integral part of the team, facilitating effective communication between patients and the dental practice. By guiding patients through their treatment plans, managing appointments, and addressing financial considerations, they contribute to a positive patient experience and the overall success of the practice.

We are currently seeking a Full-Time Dental Treatment Coordinator with at least 2 years of dental experience for our FLAGSHIP location in Scarborough. The applicant must be professional, patient-centered with excellent customer service skills and a team player. They must also have an interest to learn, strong organizational and computer skills. Join our team of hand selected energetic, positive and passionate people who look to make a positive difference and are at the forefront of dentistry.

**Important**:
**Job Types**: Permanent, Full-time

**Salary**: $30.00-$35.00 per hour

Expected hours: No less than 30 per week

Must be available some evenings + Saturdays when needed

Chinese speaking is an asset but not necessary.

**Benefits**:

- Dental care
- Health Spending Account (HSA)
- Paid Sick Day Time Off

**Key Responsibilities**:

- Patient Consultation and Education:

- Meet with patients to discuss treatment plans recommended by the dentist.
- Explain and educate patients on dental procedures (including Dental implants, Invisalign, hard and soft tissue grafting), expected outcomes, and answer any questions or concerns.
- Treatment Plan Coordination:

- Work closely with dentists to develop comprehensive treatment plans for patients.
- Schedule appointments for various procedures and ensure the plan is followed through.
- Coordinate with specialists if additional treatments or referrals are needed.
- Financial Coordination:

- Provide estimates of treatment costs and discuss financial arrangements with patients.
- Explain insurance coverage and benefits, assisting patients with claims and pre-authorizations.
- Coordinate payment plans and discuss financing options when necessary.
- Appointment Management:

- Maintain the dental practice schedule, ensuring efficient use of time and resources.
- Follow up with patients to schedule appointments for treatments, check-ups, or follow-ups.
- Send reminders and confirmations for upcoming appointments.
- Documentation and Record-Keeping:

- Ensure accurate and up-to-date patient records, including treatment plans and progress.
- Document all financial discussions, treatment plans, and patient communications.
- Adhere to privacy and confidentiality regulations when handling patient information.
- Patient Care and Support:

- Serve as a point of contact for patients, addressing their concerns and providing reassurance.
- Collaborate with the dental team to ensure patients receive high-quality care.
- Follow up with patients after procedures to ensure their well-being and satisfaction.

**Qualifications and Skills**:

- Proven experience in a dental office, preferably in a coordinator or administrative role
- Clinical background is considered an asset (CDA, RDH), as well as experience using **OPEN DENTAL** dental software.
- Excellent communication skills, both verbal and written, with the ability to explain complex dental procedures in an understandable manner.
- Strong organizational skills and attention to detail to manage multiple tasks and schedules efficiently.
- Knowledge of dental terminology, procedures, and insurance protocols.
- Empathetic and patient-focused approach to customer service.
- Ability to work collaboratively in a team environment and adapt to changing priorities.

**Working Conditions**:
The Dental Treatment Coordinator primarily works in a dental office environment. The role involves frequent interaction with patients, dental staff, and sometimes external specialists. They may spend extended periods sitting at a desk, using a computer and phone to manage appointments and communicate with patients. Flexibility in working hours may be necessary to accommodate patient schedules, including evenings or weekends.

**Next Steps**:
Thank you for your time and consideration

**Salary**: $30.00-$35.00 per hour

Expected hours: No less than 30 per week

**Benefits**:

- Dental care
- Paid time off
- Wellness program

Schedule:

- Monday to Friday
- Weekends as needed

**Experience**:

- Dental Office: 2 years (preferred)

**Language**:

- Chinese (preferred)
- Tagalog (preferred)

Work Location: In person