Branch Manager, Full-time

Company:
ClaimsPro LP

Branch Manager, Full-Time (Saskatoon, SK)

Role Summary
If you are a Senior or seasoned Claims Adjuster who loves doing what you do, and at the same time would like to start developing management skills in a small branch, this opportunity is for you.

Under an enhanced commission structure, you will be expected to fully handle claims files, while at the same time lead a team of independent claims adjusters and support staff in Lloydminster, AB in achieving the branch’s revenue target. You will report directly to the District Manager.

Competencies required to succeed
- Management abilities -demonstrated skills to effectively manage people and service, using a fiscally responsible approach and an entrepreneurial focus
- Leadership skills - the ability to lead people effectively
- Problem Solving - the ability to look at situations and barriers to creatively provide solutions that meet the needs of all parties in the best collective manner possible
- Business Acumen - the ability to initiate and contribute to business development through visibility, displaying of technical expertise and networking
- Initiative - must be able to proactively identify new opportunities within the industry and successfully lead those opportunities to conclusion
- Determination - the ability to continue to strive for a solution despite obstacles from others and/or uncontrollable situations

**Responsibilities**:
Financial Management
- Responsible to meet or exceed revenue contributions and margins as applicable to the branch
- Responsible for the management and collection of account receivables
- Responsible for the management of adjusters billings and maintaining the level of interims as per company standards
- File Quality / Customer Service
- In preparation for QA file reviews, review billings and fees in accordance with client billing expectations and corporate standards
- Handle insured and client complaints, monitor and ensure resolutions reached
- Review/analyze/sign adjuster’s reports, ensuring compliance/accuracy and efficiency
- Technical Expertise and Support
- In conjunction with the other Subject Matter Expert Managers act in a consultative and advisory capacity on claims matters and technical issues such as: liability determination, investigation, policy interpretation, settlement negotiation, and reserve establishment for claims
- Provides file review feedback and in some cases direction on file completion
- Adjuster Production
- Manage budgeted revenue expectations in conjunction with individual adjuster production
- Employee Development
- Coach and develop employees by providing on-going feedback on technical and quality issues
- Prepare and discuss performance reviews with staff members
- Support technical training and other development requirements
- Resource Management
- Monitor and assess resources (capacity) vs. volume in conjunction with Human Resources and the management team
- Responsible for the recruitment and selection of adjusters for the branch
- Provide leadership to cross-functional staff and ensure maximization of performance
- Education, knowledge and experience required
- A combination of education and experience equivalent to a College or University degree with minimum 5+ years’ experience within the insurance services industry
- Level 2 or Level 3 adjusters license is required
- Proven management skills
- Effective analytical skills
- Proven adjusting skills
- Effective written skills including those of a technical nature
- Effective oral skills, including listening, interviewing, negotiating, must be able to flex style appropriate to audience
- Demonstrated organizational skills with the ability to prioritize and manage conflicting priorities in an effective manner
- Proactive and positive approach to customer service ensuring that all inquiries are effectively dealt with in a timely manner
- Strong interpersonal skills allowing you to effectively deal with conflict and difficult situations
- Strong commitment to ongoing education and learning
- Demonstrated abilities in business development activities

Environment/Work Conditions
- Unsolicited Outreach Statement - Recruitment Agencies
- SCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third