Patient Care Coordinator/moa

3 days ago

Vancouver, Canada Footbridge Centre for Integrated Orthopaedic Care Full time

**Job description**

Thank you for your interest in joining our team. Great opportunity

**Responsibilities**:
1. Deliver exemplary patient-centered care to all Footbridge patients.

2. Phone Counselor: interface with new and current Footbridge patients on the phone.

3. Educator: provide information, answer questions relating to appointments, surgery and other administrative requirements. Facilitate patient flow by directing patients to correct locations, arranging patient transport.

4. Appointment Manager: scheduling and coordinating patient appointments for in person clinics, virtual telehealth clinics, pre
- and post-surgery, sports medicine, urgent/acute care or chronic MSK.

6. Administrative Facilitator: image requisitions, prescriptions and other patient needs as directed by the physician. Update and maintain patient records and ensure test results are available for physician review

7. Billing Support: Do MSP billing and any private billing for the physicians. Process insurance forms and claims.

8. EMR Expert: provide feedback to the Managing Director that will assist in development of better procedures and protocols for Footbridge with the goal of enhancing patient care and efficiency.

9. Collaborator: work with other members of the care team (ie: orthopaedic technician, radiology technician, nurse) to facilitate expedient patient care.

10. Other: other duties may be assigned as required.

**Experience**:

- Previous experience in a medical office preferred
- Proven experience working in a high volume, fast-paced, evolving team environment.
- Proficiency in electronic medical records systems
- Strong understanding of medical terminology
- Excellent communication and interpersonal skills
- Ability to multitask and work efficiently in a fast-paced environment

**Job Types**: Full-time, Permanent

Pay: $22.00-$27.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person ( there is no remote work)

**Job Types**: Full-time, Permanent

Pay: $22.50-$27.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Healthcare receptionist: 1 year (preferred)

Work Location: In person

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