Automotive Service Advisor

2 weeks ago

Edmonton, Canada Southview Acura Full time

Southview Acura’s primary goal is customer service excellence at every opportunity. In the eyes of our customers, we are determined to be the best dealership on earth. Right now, we are looking for the next part of our growing service team to continue this goal. Our customers will often visit our service department and you will be their first contact. As Subaru has the most loyal of following, you will be building ongoing customer relationships and exceeding expectations on a day-to-day basis.

As part of our team your will also be responsible for initiating automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records. You will be the trusted link between the customer and our technicians and therefore, exceptional communication skills are must.

Your job duties would include:

- Determines automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
- Prepares repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering work orders into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Provides automotive records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
- Sustain a high level of customer satisfaction that meets or exceeds our expectations

What it takes to join our team:

- Excellent attention to detail and accurate listening skills
- 1-3 years of relevant service knowledge necessary and service advisor experience being an asset
- Commitment to work as a team in a fast-paced environment
- Willingness to go above and beyond for our clients
- Goal driven and highly motivated
- Expertise in CDK/Xtime platform is an advantage
- Building our positive culture
- Desire to learn and develop at every opportunity

**Job Type**:

- Full time permanent employee Monday through Friday with Saturday availability

**Salary**:

- $60,000 to $85,000 per year

What else we offer:

- Reward and Recognition Program
- Employee Shopping Discounts
- Learning and Development opportunities
- Our 5 for 5 profit sharing Bonus Program

**Benefits**:

- Medical, Dental and Group Insurance Plan

Licence/Certification:

- Valid Drivers license

**Salary**: $70,000.00-$100,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: In person

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