Automotive Customer Service Advisor

2 days ago

Edmonton, Canada Enata Enterprises INC Full time

**Job Advertisement: Automotive Service Advisor at Speedy Auto Service**

**Join Our Team at Speedy Auto Service**

Speedy Auto Service is looking for a dedicated and customer-focused **Automotive Service Advisor** to join our team. If you have a passion for the automotive industry, excellent communication skills, and a desire to provide outstanding service, we want to hear from you

**Why Work with Us?**
- Competitive wages ranging from **$20 - $27 per hour**:

- Benefits package including **Dental** and **Life Insurance**:

- A modern, fully equipped repair facility on par with major dealerships
- Opportunities for growth and advancement within the company
- A supportive and collaborative team environment

**Position Overview**:
As an Automotive Service Advisor, you will be the primary point of contact for our customers seeking vehicle maintenance and repair services. You’ll play a key role in managing customer interactions, providing accurate service recommendations, coordinating with technicians, and ensuring an exceptional customer experience.

**Key Responsibilities**:

- **Customer Interaction**: Greet customers promptly and professionally in person, over the phone, and via text. Listen carefully to their needs and concerns, providing clear and accurate information.
- **Service Management**: Create and manage detailed service orders, repair estimates, and service schedules. Coordinate with our technicians to ensure timely and efficient service delivery.
- **Quality Control**: Review completed services to ensure they meet shop standards. Address customer complaints and resolve issues in a timely and professional manner.
- **Sales & Upselling**: Identify and recommend additional services based on vehicle condition and manufacturer recommendations. Promote service specials, maintenance packages, and upsell repair services as appropriate.
- **Administrative Duties**: Process invoices, handle customer payments, and maintain accurate service records. Assist with parts inventory management and general housekeeping in the shop.
- **Collaboration**: Work closely with the service team to ensure a smooth workflow and effective communication with both customers and technicians.

**What We’re Looking For**:

- Prior experience as a Service Advisor or in a customer-facing role within the automotive industry is preferred
- Strong communication skills (both verbal and written)
- Knowledge of automotive repair processes and systems is an asset
- Experience in upselling services and recommending products to customers
- Ability to work in a fast-paced environment while maintaining attention to detail
- A valid driver’s license and reliable transportation
- Excellent organizational skills and a positive, team-oriented attitude

**Join Speedy Auto Service Today**

We look forward to welcoming you to the Speedy Auto Service family

**Job Types**: Full-time, Permanent

Pay: $20.00-$27.00 per hour

Expected hours: 40 - 50 per week

**Benefits**:

- Dental care
- Life insurance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed

**Experience**:

- service advisor: 1 year (required)
- Customer service: 2 years (required)

Work Location: In person

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