Implementation Specialist

WrightPlan continues to grow as a team and within our market. We are a software company focused on sustainable growth and building long-term customer relationships. Our software has been adapted to our customers businesses and continues to evolve, and because of all this, we need to add a new person to our team.

We are looking for someone is great at managing customer expectations, who wants to work alongside an experienced team in a small but mature company, and who doesn’t need a lot of direction. We need someone who can manage software implementations, customer requirements gathering and analysis, and training. If that sounds interesting, and the following summary sounds like an ideal role for you, we would really like to talk.

As our Software Implementation Specialist, you will:
**Responsibilities**:

- Manage software implementation, configuration, and training to ensure the customer 'Go Live' is efficient, effective and of high quality
- Conduct functional planning and scoping sessions with all project stakeholders
- Responsible for documenting and presenting customer requirements to the product and development teams, advocating for the customer
- Define and manage multiple project plans
- Configure and set up of the customer’s data so that each customer is prepared and enabled for their launch
- Test of all customization and changes driven by our customers
- Form strong partnerships with internal teams (Development, Sales, Support, and Product) in order to drive timely implementations and ensure the voice of the customer is heard
- Be solution focused and recommend new features to our customers as you work with them
- Help identify new product ideas and participate in product planning
- Upsell during the implementation process when possible
- Train customers on all WrightPlan functionality articulating the benefits of all key features and how they align within their organization
- Lead our customers in the direction of success and continue to grow our customer advocates and the WrightPlan footprint throughout North America
- Build trust and work closely with the Account Manager to position WrightPlan appropriately and identify future customer needs, technical adaptations of products and services
- Identify current and future requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand product requirements
- Periodically participate in trade shows and sales presentations as required
- Be responsible for maintaining a minimum number of billable hours per month

**Qualifications**:

- Business or Technical degree combined with at least 5 years related experience within business analysis, software implementation and project management. Previous experience working with external customers is essential
- Proven ability to understand and explore business needs related to our customer’s workflow, software functionality and articulated benefits
- Experience gathering business and technical requirements from current and potential customers
- Ability to define and manage detailed project plans
- Solid understanding of the Software Development Lifecycle and Release Management processes
- Technical understanding of web-based software development technologies, agile software development and their related constraints
- Demonstrated software implementation experience with notable achievements
- Experience building customer relationships based on trust and commitment
- Clear ability to convey a concept to a variety of audiences
- Ability to organize, prioritize and work independently
- Ability to collaborate effectively with customers and other team members
- Strong written, verbal, and presentation skills combined with strong interpersonal skills
- Detail oriented, with well organized and disciplined work habits and demonstrated capability for problem solving
- Motivated, self-starter with a passion for life-long learning
- Must be willing and able to travel periodically for businesses purposes

**Please Note**: For the foreseeable future your work environment will include a combination of work from home and office (located in uptown Waterloo). Periodic travel will be required after the Covid pandemic is under control and it’s safe to travel again.

**About WrightPlan**:
**Salary**: $60,000.00-$85,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- Day shift

COVID-19 considerations:
Team members can work up to 2 days per week from home.

Ability to commute/relocate:

- Waterloo, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Must have a valid Canadian passport.

**Experience**:

- software implmentation/business analysis: 5 years (required)

**Language**:

- English (required)

Willingness to travel:

- 25% (required)