Associate Implementation Specialist

2 weeks ago

Waterloo, Canada OpenText Full time

OPENTEXT - THE INFORMATION COMPANY
Together, Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are empowered and encouraged to build their careers at OpenText.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
At OpenText Cybersecurity, we’re on a mission to secure the digital world. As a leading provider of cloud-based cybersecurity solutions, we leverage cutting-edge technologies and agile methodologies to build powerful software that protects what matters most. We’re looking for a driven and detail-oriented Associate Implementation Specialist to join our growing team. If you thrive in a dynamic, collaborative environment where creativity and technical excellence are celebrated, we’d love to meet you.
WHAT THE ROLE OFFERS
- Leading clients through the setup, configuration, and implementation of OpenText Cybersecurity services
- Providing technical and functional guidance to clients and internal teams, ensuring successful product deployment and adoption
- Delivering clear, engaging presentations and walkthroughs during pilot programs and customer evaluations
- Translating complex technical concepts into easy-to-understand solutions for both technical and non-technical audiences
- Partnering closely with our Sales team to support successful client onboarding and long-term satisfaction
- Maintaining deep technical expertise on OpenText products and staying informed on competitor offerings
- Supporting new client onboarding with hands-on assistance and best-practice recommendations

WHAT YOU NEED TO SUCCEED
- Proficiency in cloud computing, SaaS-based security services, and internet technologies
- Deep understanding of networking technologies including Active Directory, Windows networking, and DNS topology
- Hands-on experience with Microsoft and Apple operating systems
- Proficiency in Office 365, Outlook for Windows, and Outlook for Mac
- The ability to diagnose and resolve complex technical issues remotely via phone, live chat, or ticketing systems

ONE LAST THING
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
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