Technical & Operational Support Manager

**Technical & Operational Support Manager**: - Location: Montreal, Quebec, CA, H3B 5M2 - Onsite/Hybrid/Remote: Hybrid (< 50% remote) - ENERCON, a globally renowned company established in Germany 40 years ago, positions itself as a leader in the wind turbine design and manufacturing industry. Our reputation is built on an unwavering commitment to excellence, the adoption of cutting-edge direct-drive generator technologies, rigorous adherence to quality standards, and the establishment of long-term service contracts. We have become a global reference for reliability and performance. With a product range spanning from 2 MW to 6 MW, ENERCON is at the forefront of wind energy innovation, propelling the industry toward a promising future. To date, we have successfully installed over 32,500 wind turbines worldwide, generating a total capacity of 61 GW._ - With its North American headquarters located in Montreal, Quebec, service centers spanning from coast to coast, along with a certified warehouse and training center in Boucherville, Quebec, ENERCON holds a significant position in the Canadian market since its inception in 2001. The company currently represents more than 2,700 MW of installed capacity across eight provinces and territories in Canada._ - At ENERCON in North America, our commitment is to build a cleaner and more sustainable future, promote energy transition, and offer exciting career opportunities to those who share our vision. Explore our job opportunities and join us in shaping the future of renewable energy, contributing to the creation of a world powered by sustainable energy._ ENERCON is seeking an experienced Manager to lead the North American Technical & Operational Support department based in Montreal. This role plays a key role in shaping the strategy of the North American service organization, leading continuous improvement projects, overseeing team performance, and ensuring safety, quality, and operational efficiency. **Key Responsibilities**: **Strategic Leadership & Team Management** - Translate **Service Organization objectives** into actionable goals for the department and individual team members. - Develop and manage **budgets**, ensuring optimal **resource allocation** and **cost control**. - Foster strong collaboration with **global ENERCON service departments** to align strategies. - Provide **guidance and mentorship** to team leads, including the **Operational Support Lead, Technical Electrical Lead, and Technical Mechanical Lead**. - Cultivate a **high-performance culture**, encouraging **ownership, collaboration, proactivity, and engagement**. - Lead a multidisciplinary team, including **technical support, remote WEC monitoring, data analytics, compliance, major component replacement, rotor blade and concrete specialists, and travel technicians**. **Operational & Technical Management** - Ensure that **key processes** are clearly defined, documented, and well understood within the team. - Develop and track **performance indicators** aligned with business goals. - Identify and address **areas of improvement or non-compliance**, implementing corrective actions as needed. - Demonstrate **excellence in communication and presentation** to internal and external stakeholders. - Lead and support a team of **10+ technical specialists** across multiple regions in Canada, covering areas such as **technical support, engineering, medium voltage systems, data science, and analytics**. **Ideal Profile**: - Strong leadership, performance management, and decision-making skills. - Ability to drive continuous improvement and challenge underperformance. - Excellent relationship-building skills, with the ability to collaborate effectively with global teams. - University degree in Engineering or equivalent experience in technical support, engineering, or data science. - Experience in operational environments, particularly within the wind energy or similar heavy industrial sector. - 5+ years in a technical role, such as technical support, engineering, or data science. - Proven experience in project management and team leadership. - Bilingual in English and French (essential for effective communication). - Strong interpersonal, problem-solving, and networking skills. - Knowledge of technical support tools and processes (SAP, P1D, Office, Aris). - Analytical, collaborative, and results-driven mindset with strategic agility. - Proficient in MS Office suite, especially PowerPoint, Excel, and Outlook. - Valid driver's license and passport. - Availability to travel within Canada and Europe (estimated between 10 % - 15%). **Why Join ENERCON?**: As a Technical & Operational Support Manager you will join a **diverse and collaborative service team** that drives the company's growth and enhances operational efficiency across Canada. Working alongside **passionate professionals**, you will lead **continuous improvement projects** in a **people-centered environment** where **collaboration and innovation** a