Technical Operations Specialist

1 week ago

Montréal, Canada Ubisoft Full time

Company Description

As an on-site Technical Operations Specialist at Ubisoft MTL, you will join the Helix service team specialized in the production of cinematic videos and imagery for all games developed at our Canadian and International Studios such as Assassin's Creed, Far Cry, Rainbow Six, For Honor and many more.

**Mission**

Helix’s Technological Operations department capacitates all graphic and cinematic productions through the design and development of software solutions and technical pipelines. It also provides direct tech support, infrastructure, and industry expertise services to all of Helix’s artists.

**Job Description**:
The Technical Operations Specialist is responsible for providing assistance and coordinating various IT and Infrastructure needs with our team and Ubisoft IT services. This person will participate in optimizing daily activities, workflows and processes relating to acquiring and managing software and hardware resources.

This is a technical and organizational role that requires an ability to identify, organize and analyze information about our teams needs to maintain an overview of activities and facilitate the resolution of requests.

**_ Main Responsibilities:_**
- Answer direct IT / Infrastructure support requests (in person and online) of various nature, coordinate requests with other Ubisoft IT teams, follow-up and report on progress.
- Troubleshoot with users and help construct accurate incident reports, identify needs and offer direct support or find resources to resolve issues.
- Develop proactive operations monitoring methods and propose solutions to regular occurring challenges.
- Create and manage users, computer accounts and their access to network resources (access and security).
- Deploy, manage, and monitor servers (with help of Ubi IT services)
- Deploy, manage and monitor render farm machines (with help of Ubi IT services)
- Restore systems after outages (with help of Ubi IT services)
- Deploy software packages (with help of Ubi IT services)
- Assist in proactively renewing software licensing.
- Maintain current and accurate inventory and assignments of hardware, software and technology resources.
- Manage configurations for new employee PC's
- Monitor file storage capacity (optimize performance - high/low speeds and backups), manage archiving procedures and report on monthly costs.
- Setup environments for external contractors
- Circulate information about best practices.
- Perform all other related duties.

**Qualifications**:
**Education**:
DEP, AEC, DEC in Computer Science

**Relevant experience**:

- A minimum of 2 years' experience in technical user support

**Qualifications**:

- Excellent customer service
- Organized
- Manage priorities well
- Ability to provide in-person and remote computer support
- Work effectively in a rapidly changing environment
- Team spirit

**Knowledge of**:

- Excellent oral and written communication skills (French and English)
- Excellent knowledge of Windows 10 and Microsoft Office 365
- Knowledge of support software and remote access systems
- Knowledge of creative software (Adobe Suite, Autodesk products, Visual Studio, etc.) (asset)
- Knowledge of Mac and Linux operating systems (asset)
- Knowledge of scripts (batch files, VBScript) (asset)

  • Montreal - Technical Operations Specialist

    3 days ago

    Montréal, Canada FDM Group Full time

    **About The Role**: *** As a **Technical Operations Specialist **with FDM, you will undergo industry specific training and continue your career journey as an FDM consultant by working for one of our globally recognized clients. Some common positions you could be working in include Cyber Security Analyst, Cloud Computing Engineer, and Application Support...

  • Technical & Operational Support Manager

    1 day ago

    Montréal, Canada ENERCON Full time

    **Technical & Operational Support Manager**: - Location: Montreal, Quebec, CA, H3B 5M2 - Onsite/Hybrid/Remote: Hybrid (< 50% remote) - ENERCON, a globally renowned company established in Germany 40 years ago, positions itself as a leader in the wind turbine design and manufacturing industry. Our reputation is built on an unwavering commitment to excellence,...

  • IT Technical Support Specialist

    1 week ago

    Montréal, Canada Prodco Analytics Inc. Full time

    **Job Overview** **Responsibilities** - Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. - Maintain daily performance of computer systems. - Ask questions to determine the nature of the problem. - Walk the customer through the problem-solving process. - Install, modify, and repair...

  • Technical Claims Specialist

    7 days ago

    Montréal, Canada VIA Rail Canada Full time

    Reference Number : 790 Status : Permanent - Full-time Annual Salary / Hourly Rate : 86 366$ - 106 687$ Number of positions to be filled : 1 Application Deadline : 05/25/2025 Did you know that VIA Rail is carrying out ambitious projects to modernize its services and infrastructure? From our new ultramodern train fleet to ongoing improvement of our...

  • IT Technical Sales Specialist

    2 weeks ago

    Montréal, Canada Intelcom Full time

    Prêt à relever le défi? IT Technical Sales Specialist Intelcom is a leading Canadian and Montreal operated last mile delivery platform provider. The company has generated exceptionally fast growth in the last years and projects to maintain this pace in the coming years. Intelcom is currently undertaking a technology transformation that will require new...

  • Specialist, Technology Operations

    5 days ago

    Montréal, Canada Borden Ladner Gervais LLP Full time

    Borden Ladner Gervais LLP (BLG), a leading, innovative and client-focused law firm in Canada, is seeking a Specialist, Technology Operations. Purpose of the Role The Technology Operations Specialist supports the Firm’s initiatives through the delivery of services, tracking KPIs, managing vendor relationship and maintaining the required level of...

  • Technical Service Specialist

    2 weeks ago

    Montréal, Canada SIR solutions Full time

    An expert in their field, the technical service specialist takes care of the repair and replacement of equipment from our office or, occasionally, by visiting our clients (10% of the time). **Overview of your daily work**: - Repair and replace system and/or peripherals both at our client's premises and internally (Clone Pc, Toshiba Pc, touch screen, POS...

  • Technical Specialist, Real Property Management

    7 days ago

    Montréal, Canada Defence Construction Canada Full time

    Who Can Apply?: **Internal (DCC Employees) and External (General Public)** - Salary Range: **$79,067 - $102,788** - Employment status: **Continuing** - Term Length: - Security Level: **Reliability** - Language Requirement: **Bilingual Mandatory** - Closing Date: **23/07/2025** - Country: **Canada** **_Experience required: skills in planning_** The...

  • Technical Support Specialist

    3 weeks ago

    Montréal, QC, Canada Castle Hall Full time

    COMPANY DESCRIPTION Castle Hall Diligence is a leading specialist in operational, investment risk, ESG and cybersecurity due diligence of alternative and traditional asset managers. With a rapidly growing team of 100, Castle Hall has become the largest, dedicated due diligence organization worldwide, operating from offices in Montréal and Halifax, Canada;...

  • Technical Support Specialist

    3 weeks ago

    Montréal, QC, Canada Castle Hall Full time

    COMPANY DESCRIPTION Castle Hall Diligence is a leading specialist in operational, investment risk, ESG and cybersecurity due diligence of alternative and traditional asset managers. With a rapidly growing team of 100, Castle Hall has become the largest, dedicated due diligence organization worldwide, operating from offices in Montréal and Halifax, Canada;...