Sales Manager

Are you ready for change, challenge, and opportunity? Whether you're looking to launch your career or grow an existing one, Riverside Millwork Group is the type of company that supports its employees no matter where they are in life or their career.

Riverside Millwork Group is a forward-thinking group of companies built upon a solid foundation of values that we continue to live by every day. Since 2005, Riverside has been supplying homeowners and builders with the finished products that make a house a home. Our suite of millwork products includes interior and exterior wood doors, interior mouldings, door hardware, closet organizers, custom millwork solutions, and millwork installations.

As one of Canada's fastest growing companies, we are looking to give the right individual an opportunity to excel within our organization. We are seeking a dependable and motivated **Sales Manager** to join our team in **Waterloo, ON **and contribute to the success of our organization by delivering products and an excellent client service experience.

**Essential Functions**:

- Sales Department Operations: _
- Organize regional and division specific sales operations in compliance with Riverside standard operating procedures and policies.
- Direct and coordinate all regional and division specific activities involving sales of manufactured products and services.
- Accountable for meeting regional sales targets.
- Accountable for client retention.
- Accountable for retaining and growing regional market share.
- Assist in establishing organizational policies and procedures in relation to sales.
- Assess, mitigate, and report all sales/customer service issues, ensuring resolution and customer satisfaction.
- Allocate sales territories to sales representatives and accounts to account managers.
- Chair weekly regional department meeting to ensure clear communication on updates, challenges, progress, etc.
- Participate in the strategic planning related to the launch and sales of new product lines.
- Collect weekly sales reports from regional department staff to monitor and track monthly sales targets, workload, progress, etc.
- Timely completion and submission of monthly department report to Regional General Manager.
- Review final detailed tender bid summaries, scopes of work, and supporting details for large projects with all stakeholders.
- Participates in the preparation of bid breakdown summary / work breakdown summary with respective stakeholders upon award of contracts.
- Supports Sales Representatives and Account Representative in the preparation and submittal of closing bid project details.
- Lead sales team in building relationships with business clients and manage negotiations of sales contracts.
- Assist in determining price schedules and supports the process of evaluating and updating price lists with all stakeholders (purchasing).
- Review operational and department records and reports to project sales and determine profitability.
- Identify and make suggestions for improvement within department on an ongoing basis.
- Research and monitor market conditions, product innovations, market trends, and competitors’ products and prices.
- Monitor customer preferences to determine focus of sales efforts.
- Works with the marketing department to understand and communicate marketing messages to the field and clients.
- Compliance with all Company policies and procedures.
- Demonstrates courtesy and professionalism with all team members, clients, and homeowners.
- Represent the company at trade association meetings to promote products.
- Performs ad-hoc projects as directed by the Regional General Manager.
- Management: _
- Establishing, monitoring, and managing sales targets.
- Meet regularly with department personnel to review, analyze, and develop actionable plans for productivity.
- Train and manage department personnel to solve day-to-day sales and customer service-related issues and reach performance standards/goals.
- Holds team accountable for continuous improvement.
- Holds team accountable for sales targets.
- Accountable for regional departmental employee retention, engagement, and culture.
- Responsible for the performance management of department staff including, but not limited to, annual performance reviews, performance standards, and sales targets.
- Participates in the recruitment process with Human Resources for hiring new department personnel.
- Participates in monthly manager’s meeting.
- Participates in ongoing training and leadership development initiatives and programs.
- Complies and enforces all Company policies and procedures.
- Fiscal Responsibility: _
- Identifies and implements cost controls for operating and departmental expenditures in compliance with Riverside’s policies and procedures.
- Participates in the preparation of the regional sales fiscal budget.
- Accountable for meeting the fiscal budget.
- Health and Safety: _
- Accountable for the implementation and enforcement of safety.
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