Call Center Manager

3 days ago

Vancouver, Canada Spring Financial Inc. Full time

**About us**:
Founded in 2014, Spring Financial has spent the last 10 years simplifying the lending process for millions of Canadians providing a wide range of solutions to effectively manage various financial circumstances. In the process, we’ve become the largest fintech loan originator in the country with over 80,000 monthly applicants Today, Spring offers personal lending, credit building, mortgages & savings products, and a growing range of financial services, all of which are made available to Canadians from the comfort of their own home and without having to visit a branch

**Job Overview**:
As a Call Center Manager (Sales) within the EFS department, you will lead and mentor sales teams in a high-energy, fast-paced call center environment. You will be responsible for training and developing sales managers to excel in hitting targets, fostering a culture of continuous improvement, and driving outstanding sales performance.

This role requires strategic thinking and hands-on leadership. You will collaborate closely with the Product Owner to align departmental goals with the company's vision, optimizing sales processes and enhancing the customer experience. Your efforts will focus on creating a results-driven, motivated team that consistently delivers exceptional sales outcomes.

**Please note: this role is a full-time, in office position**

**Key Responsibilities**:

- Lead, coach, and develop sales managers to achieve and exceed sales targets.
- Design and implement training programs and innovative sales techniques to drive team performance.
- Contribute to the development and execution of sales strategies that align with organizational goals.
- Analyze sales metrics to evaluate performance, identify opportunities for improvement, and optimize sales tactics.
- Foster a positive, high-energy, and collaborative team environment that motivates employees and drives results.
- Collaborate with internal and external departments to ensure seamless execution of sales initiatives.
- Acquire in-depth knowledge of the company's product offerings and provide guidance to the team and clients on the best use of these programs.

**Qualifications**:

- 2-3+ years of experience in a sales management role, ideally in the financial services or fintech sectors.
- Prior call center experience is a strong asset.
- Demonstrated success in meeting and exceeding sales targets, with a proven ability to drive revenue growth.
- Experience successfully leading a team of managers (i.e. 50+ people between direct and indirect reports)
- Strong leadership and motivational skills, with experience managing high-performing sales teams.
- Diploma or degree in Business Administration, Marketing, or a related field, or an equivalent combination of relevant experience.
- Excellent interpersonal and communication skills, with a customer-focused approach.

**Additional Attributes**:

- Ability to thrive in a fast-paced environment with an entrepreneurial attitude.
- Resourceful in developing creative solutions and strategies to meet sales goals.
- Charismatic, results-driven, and collaborative, with a desire to foster a fun and engaging work environment.

This is a truly exciting time to join Spring Financial and we are looking forward to doing great things together

**In addition to a competitive salary, we provide**:

- Comprehensive health, dental and vision coverage
- A great work environment in the heart of Downtown Vancouver
- Transit-Friendly Employer (Transit allowance)
- GRSP matching program
- Opportunity for career development

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