Engagement and Medical Operations Manager

5 days ago

Montréal, Canada Novartis Full time

**Summary**:
**About the Role**:
**Key Responsibilities**:

- Lead the Medical Operations Team in adopting and championing evolving technology to improve the efficiency of reviewing/ approving/ documenting medical and commercial activities and events. These events include but are not limited to Advisory Boards, Consultancies, Medical Congress, Speaker Programs, Training, Sponsorships, Preceptorship, and Collaboration Agreements
- Lead a team of associates and contractual specialists to ensure achievement of organizational targets in terms of external events management with Healthcare Professionals (HCPs)
- Lead a team of associates and contractual specialists to train the Novartis associates on the proper use of the HCP interaction platforms, including onboarding of new associates on the platform
- Responsible for continuous processes and systems improvement and/ or implementation that support the generation, approval, execution and documentation of HCP engagement and payment process via interaction portals or equivalent
- Accountable for the development and implementation of working procedures aligned with the IMC Code of ethical practices, local and global Novartis guidelines and policies.
- Accountable for the overall end-user training on working procedures for medical and commercial activities/events
- Align local and global internal stakeholders on daily issues requiring specific expertise (e.g. ERC _ethics risk and compliance_, legal, accounting, medical governance) to ensure continuous and robust compliance
- Provide reports on activities and HCPs when requested by the medical or commercial teams and also pro-actively at the end of each quarter to summarize the total expenditures and activity profiles for each Therapeutic Area

**Essential Requirements**:

- Bachelor’s degree or master's degree in related field
- Positive attitude in the face of challenges and ability to employ problem-solving mindset to efficiently address both short-term and long-term issues
- Strong communication skills & collaborative mindset in interactions with internal and external stakeholders
- Agility & openness to change. Not only embrace change, but act as a change agent
- Exceptional leadership skills to initiate, inspire and delegate effectively

**Desirable Requirements**:

- Fluent in English and French - spoken & written
- Experience in managing teams

Division

International

Business Unit

Pharmaceuticals

Location

Canada

Site

Montreal

Company / Legal Entity

CA04 (FCRS = CA004) NOVARTIS PHARMA CANADA INC.

Functional Area

Marketing

Job Type

Full time

Employment Type

Regular

Shift Work

No

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