Hotel General Manager

At Sparrow Hotels, our core purpose is to create an environment for people and communities to flourish. We strive to be responsible to our guests, clients and staff through social responsibility, community investment, sustainability, design and innovation.

**Sparrow Hotels is excited to be recruiting for a General Manager at our Wyndham Garden Winnipeg Airport location to oversee the daily operation of the hotel.**

Wyndham Garden is a full-service hotel located on the first Urban Reserve in Winnipeg; the Long Plain Madison Reserve located on Treaty 1 territory. The hotel is owned by Long Plain First Nation and is operated by Sparrow Hotels. The hotel features 132 guest rooms, pool, waterslide, fitness center, 5800 square feet of flexible meeting space, dining room, café, and 230 parking stalls.

The goal is to enhance customer loyalty and expand our clientele by strengthening our hotel’s reputation and driving business forward.

**Position Profile**

The General Manager is responsible for all aspects of hotel operations by leading, coaching, and mentoring hotel employees, supervisors and managers, ensuring the maximization of revenues, market share through the development of a strong service culture and entrepreneurial spirit that displays the values and vision of our brand.

**Operations**
- Effectively implements brand and hotel standards including property cleanliness, quality of product and asset protection.
- Participates in the sales process, setting the sales strategy, building strong customer relationships, conducting hotel tours, and participating in customer meetings and evening receptions.
- Proactively lead the Operations, Housekeeping, Human Resources, Food & Beverage, and Engineering departments to maximize financial performance and guest satisfaction while upholding brand standards and driving the company culture.
- Actively develops an effective revenue strategy that supports brand positioning in the local market. Supports revenue practices to maximize total revenue, while growing market share.

**Financial**
- Manages the operational budget and directs the annual hotel strategic planning process, operating budget, marketing, and capital plans.
- Maximizes NOI through effective execution of sales and marketing plans, customer service and effective cost controls.
- Oversees and coordinates capital improvement projects to maintain/upgrade quality standards and property image, and to protect the asset from neglect, damage, or deterioration.

**Human Resources and Development**
- Creates a strong service culture in the hotel and maximizes GSS.
- Quarterly and Annual Performance Management reviews of employees.
- Hires and supervises leaders in the efficient operation of their respective areas.
- Maximizes ESS through strong leadership, HR policies and effective best practices.

**Supervision and Support**
- Participates in community affairs and events while maintaining a positive public image for the Hotel.
- Identifies and implements synergies between the hotel partners and properties.
- Strong decisive leader and role model to all associates.
- Leverages relationships and resources with area hotels, owners, regional and corporate offices.
- Encourages open dialogue among all associates and cultivates an environment which encourages employee suggestions and involvement.
- Ensures coverage in time of labour shortage, emergency situations and vacation.

**Qualifications**
- Strong building systems knowledge and hotel leadership experience is a prerequisite.
- Minimum 3-5 years of experience in a Hotel setting as a General Manager or in a Senior Management role.
- Demonstrated leadership and management skills.
- Demonstrated experience with developing business plans and financial budgets.
- Identifies priorities, plans, organizes and delegates responsibility effectively.
- Excellent communicator and experience with coaching, training, and motivating.
- Strong computer skills and above average working knowledge of Microsoft Office and the ability to learn new software quickly and effectively.

**Salary**: $90,000.00-$125,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Hotel General Manager: 4 years (preferred)

Work Location: One location