Client Care Specialist

6 days ago

Calgary, Canada Rogers Insurance Ltd Full time

At Rogers, we take a _**human approach to insurance**_._
- We staff and hire the very best. People who are professional, experienced, and genuinely focused on not just meeting, but exceeding the needs of our customers. We have a lot of fun and we are committed to being an employer of choice by providing employer paid benefits, on-site insurance education and all sorts of wacky themed staff celebrations throughout the year. Not to mention our annual ‘Dream’ program that awards four lucky employees with up to $10,000 each towards their dream, whatever it may be _
- We also happen to sell insurance..want to work with us?_

**Client Care Specialist**

Your knowledge and experience in commercial insurance combined with your strong sense of urgency and commitment to results are the keys to success in this role. We work with entrepreneurs and business owners who require commercial insurance that moves at the same pace they do. This position will be focused on customer service support as well as commercial new business sales in a fast-paced environment both online and on the phone. You will be responsible for growth and retention of a customer base while ensuring the highest level of customer satisfaction.

**LOCATION AND STATUS**
- Calgary, AB
- Full-time

**QUALIFICATIONS**
- 2-5 years of related experience in the insurance industry with a working knowledge of commercial insurance products
- Experience in an insurance brokerage
- Alberta Level 1 License required and working toward level 2 is considered an asset
- RIBO License (Ontario) or working towards is considered an asset
- CIP designation or working towards is considered an asset

**VALUES & COMPETENCIES**
- High degree of professionalism and integrity;
- Critical thinker with strong sense of urgency and the ability to prioritize and multi-task;
- Committed to excellence in customer service/sales with an ability to build strong client relationships;
- Demonstrated accountability and reliability in the quality and timeliness of work;
- Skilled user of the Microsoft Office Suite of products, familiar with insurance customer relationship software, and fast and accurate typing skills;
- Flexible and adaptable with proven resilience when faced with new and unique situations;
- Works well within a team and independently;
- Rogers Insurance Ltd. is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply._
- Please be advised Rogers Insurance Ltd. and CapriCMW have merged to become Acera Insurance Services Ltd. Over the next few months you will note that our documentation will be changing to reflect our new company name. Thank you for your patience during this transition._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- Insurance: 2 years (preferred)

Licence/Certification:

- RIBO License (preferred)
- Alberta Level 1 License (required)
- CIP Designation (preferred)

Work Location: One location

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