Client Care Specialist
2 weeks ago
VCA Canada Country Hills Animal Hospital is currently seeking a Casual Client Care Specialist / Technician Assistant to support both our reception and medical teams as needed. This is a great opportunity for an organized, compassionate, and self-motivated individual who enjoys variety in their day and thrives in a fast-paced veterinary environment.
Position
The role of the Client Care Specialist (CCS) is to strengthen the client, animal, veterinary bond through exceptional client service and education. Your role is vital to the success of our hospital You are the first and last point of contact and have the ability to leave a lasting impression building trust and loyalty with our clients. Your responsibility is to enhance the clients experience by coordinating between the clients and members of the medical team. Your primary goal is to ensure the clients and their pets feel welcomed, expertly cared for and appreciated.
Desired Attributes and Requirements:
The ideal candidate is organized, calm under pressure and customer service focused, ideally you have:
- Strong customer service and administrative skills
- Calm, organized, and adaptable with excellent attention to detail
- A positive, empathetic attitude and a genuine love for animals
- Ability to multitask and work independently in a busy environment
- Previous veterinary experience or graduation from a Veterinary Assistant program is an asset
A little bit about us
VCA Canada is the largest network of over 90 companion animal hospitals, devoted to providing compassionate care for pets. Our team of over 2500 people operate specialty-referral, primary care, alternative therapy and emergency hospitals. At our core are our people - our different strengths and interests enrich and improve us with diversity, innovation and excellence. In support, we are national leaders in career development and growth opportunities, continuing education, scholarships and awards. We are also passionate about giving back to the community through Paw It Forward, our national philanthropic program.
What you have to gain
VCA Canada offers great access to internal and external continuous learning opportunities at annual VCA Canada conferences and industry leading customer service training through VCA Canada Client Experience Program. We support the development and career growth of high performing team members We also offer competitive wages, pet and veterinary discounts, group benefits (with 24 hours per week minimum) and more.
Join Us
For more information on who we are, what we do, Paw It Forward and opportunities with VCA, please visit us online at a
VCA is committed to providing an inclusive and diverse workplace and is an equal opportunity employer. If you require any assistance, please let us know.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
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