Technical Business Analyst

**About Acturis Canada** Acturis is a leading Software-as-a-Service provider for general insurance. Founded in 2000, we have grown exponentially over the past 20 years. To date, more than 95,000 individuals, in over 40 countries, use Acturis solutions to power their business, and our platform manages over $17bn worth of transactions every year. By working closely with brokers, insurers, and MGAs, we have helped to create and shape the insurance market of today. In 2019 we launched our system in Canada with exciting opportunities for growth in a new marketplace and our Canadian head office is based in Victoria, BC. At Acturis we **invest in recruiting, developing and promoting talent**. With us you will: - Have an office in a central location 15-minute walk from downtown Victoria with office patio and quick access to fitness facilities - Receive a competitive salary and annual performance-based reviews - Have 20 paid holiday days each year (this is in addition to BC’s standard paid stats) - Have 100% employer paid benefits after three months on the job - Be eligible to participate in annual bonus and company share incentive schemes depending on performance and seniority - Have a Hybrid work schedule: work from home up to 3 days per week**.** - ** During the training period this will be full time in our Victoria Office.** **What does the role look like?**: As a Technical Business Analyst, you will be part of a world-class international team from a wide variety of backgrounds. At Acturis, Technical Business Analysts help our clients understand the possibilities within the system and gather client requirements in order to turn them into detailed, unambiguous and accurate specifications for a development team. Technical Business Analysts exist all across the organization working in different teams with varying focuses. The **Downloads**team main mission is creating efficiencies for our customers by facilitating the automated download of key information from third party systems. Your day may involve: - Designing and implementing top quality new software solutions - Solving challenging technical problems using a structured and logical approach - Managing the build of sometimes complex implementations, and ensuring this is done to specification - Investigation of errors on the Live system to work out the root cause and proposing solutions to fix this - Continuously monitoring and improving all aspects of the Acturis System - Supporting the sales team by contributing to client proposals including presenting and demonstrating technical solutions to clients On the **Documents** team, you can expect to work **directly with client**s to gather their requirements for their customer-communications ("documents") suite on Acturis and support them in using the standard Application functionality to achieve this. Your day may involve: - Supporting clients in understanding the system and corresponding documents capabilities - Working with clients and other teams to scope requirements and design solutions - Writing detailed specifications for new documents features and working with developers whilst these are implemented - Completing in-depth testing for internal development and providing support for client testing Regardless of the team you end up joining, you can expect to be working in a fast paced and highly varied environment amongst friendly and supportive colleagues. The annual salary for this position is **$55,000.00** and increases to **$57,000.00** after probation. **Training**: Acturis believes that a mix of internal and external training allows colleagues to develop rounded skills: - New joiners receive concentrated initial training and close mentoring - Colleagues are encouraged to complete industry standard training in relevant topics - More senior colleagues can choose courses with time set aside and the course paid for - Degree from a Computer Science, Math, Engineering, Physics or other related technical degree - Experience providing excellent customer service and confidence in relationship building skills - Clear and concise written and oral communication - Continuous learner who is eager to take responsibility - Strong organizational skills; demonstrated experience with keeping to deadlines - Creative problem solver who follows logical and practical processes - Values teamwork and strives to collaborate well with others - Experience with Microsoft Office Suite and comfortable with learning new technology quickly - A track record of delivering on projects and an ability to carry tasks through to completion - Demonstrated interest in and experience of using IT and software The following attributes are highly appreciated but not required: - Science, Math, and Engineering background - Fluent or Proficient in French **What happens next?**: Think you’ll be a great fit for the Acturis Canada team? Here are what next steps could look like after you apply: - A member of our recruitment team will re