Bilingual Customer Service Expert

**ARE YOU LOOKING FOR AN AMAZING CAREER OPPORTUNITY?**

Wazo Furniture is a fast-growing Canadian home furnishing start up, specializing in vintage recreations of high-end mid-century style furniture solutions. At Wazo, we offer live edge and straight cut wooden tables made out of Suar, Rosewood and Acacia wood. The experience of choosing your life long table is not one you will forget. When you invest in the table of your dreams with Wazo, we want to make sure your experience and our quality is second to none. The culture at Wazo is very open, performance driven and customer centric. Customer satisfaction, respect, innovation, teamwork, employee development and health and safety are the core values that form the DNA of Wazo.

In our pursuit to expand, we are looking for flexible, driven and passionate individuals who are looking to grow together with us. If you have what it takes to make a difference at a fast paced start up and want to build a truly dynamic career, we would like to have a chat with you

**WAZO IS CURRENTLY HIRING A BILINGUAL CUSTOMER SERVICE SPECIALIST**

Wazo is currently looking for a Bilingual Customer Service Specialist who is focused on delivering world class customer service to our valued customers. Great customer support is a vital part of our business As a valued member of our VIP Customer Experience team, you will be responsible for responding promptly to customer inquiries over the phone and through our ticketing system, assisting our customers with pre and post sales service.

**Responsibilities**
- Manage incoming calls and identify and assess customers’ needs to achieve satisfaction
- Attract potential customers by answering product and service questions and suggesting information about other products and services
- Offer outstanding customer service, create engaged customers and facilitate organic growth
- Ensure high levels of customer satisfaction through excellent service
- Become a product specialist by gaining adequate knowledge of all products
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Provide ideas on methods of upgrading customer service to enhance productivity
- Meet personal/customer service team sales targets and call handling quotas
- Provide customer feedback to the marketing team on a daily basis

**Educational Qualification**

High School or equivalent

**Qualifications Required**:

- 2-3 years proven successful experience working in a team of customer service representatives
- Ability to communicate clearly, written and orally
- Strong problem solving and analytical skills
- Exceptional organizational skills
- Ability to work collaboratively with fellow colleagues
- Ability to interact professionally with our customers
- Punctual and high work ethic
- Bilingual in French and English (verbal and written)
- Fun, friendly, confident personality

**Why Join Wazo?**
- On-going training and development to ensure your success
- A fast-paced, dynamic, and fun environment with a great team
- A generous employee discount & benefit program
- Flexible schedule (9-5pm or 10-6pm), Monday to Friday - Full-time

**Salary: $22.00 per hour**

**Job Types**: Full-time, Permanent

**Salary**: $22.00 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Overtime pay

**Experience**:

- Call center: 2 years (preferred)

**Language**:

- French (required)