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Varsity Communities Community Manager
2 weeks ago
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The Community Manager is responsible for caring for our community by providing community development and support. The person holding this position will be the primary point of contact for residents, requiring a positive and solutions oriented personality to respond to inquiries and service requests. They will be responsible for daily oversight of the building and ensuring all operations are running smoothly.
**SUMMARY OF DUTIES & RESPONSIBILITIES**
- Collaborate with the Senior Management and Executive team to develop business strategies and goals.
- Take full operational responsibility for assigned real estate.
- Embody core values and foster a family environment amongst coworkers.
- Oversee marketing and leasing operation to maximize occupancy levels and optimize revenue.
- Plan, coordinate, and oversee resident arrival, departure, and turnover.
- To perform local market research and report back on suggested improvements.
- To monitor real estate performance against agreed criteria and adhere to reporting requirements.
- Manage and coordinate all outgoing mail and courier shipments.
- Document all tenant communication in management program.
- To manage the planning, review and implementation of planned maintenance.
- To consult regularly and provide information to residents and other key stakeholders on building contracts or refurbishment programs.
- To liaise with any contractors working in or around the property.
- To review tenancy documentation for accuracy.
- To oversee the provision of a first class customer experience, ensuring that all enquiries, correspondence or complaints are dealt with quickly and effectively.
- To be on-call and respond to emergencies as required.
- Representing Varsity Communities within the community developing positive working relationship with key stakeholders including campus-housing staff, student government, school sports teams and clubs;
- Take ownership of reaching full occupancy of assigned community.
- Plan, promote, and execute events with existing residents.
- Maintain an online presence via social media outlets
- Assist with preparing and executing the monthly Accounts Receivable and N4 process.
- Maintain property by investigating and resolving resident inquiries, enforcing rules of occupancy, lease agreements, and coordinating work orders.
- To take control of expenditures within set budgets.
- Overseeing prompt action to recover rent arrears or other payments.
- Ensuring invoices are processed in good time
- Other tasks assigned by direct manager.
