Training Coordinator

**Position Details**:
**Posting #**: 31941
**Department**:DS-Learning Instruct Design
**Employee Type**:Temporary, Full Time
**If Temporary, Number of Weeks**:52 weeks
**Union**:Non-Union
**Openings Remaining**:1

**Schedule**:
**Work Days**: Monday to Friday
**Time of Day**: Days
**Shift**: 7.5 hour
**This position may be scheduled at any of the following sites**: Hybrid - On-site/Remote

**Application Dates**:
**Opening Date**: 31/07/2025
**Closing Date**: 07/08/2025 Applications must be received online by 12:00 midnight on the Closing Date

**Position Description**:
***:
The Training and Data Coordinator will assist in the coordination, planning and scheduling of Digital Training for new employees, providers, academic learners and volunteers. This position will work with the Digital Training Specialists (DTS), Learning & Instructional Design (LID) Manager, Department of Learning & Education, Academic Coordinators, Managers, Educators and Professional Practice Leads to schedule required raining, assign and track completion of Digital Modules.

**QUALIFICATIONS**:

- Undergraduate Degree in Health Informatics, Education or related field required
- 3-5 years of experience managing training coordination activities, Learning Management System activities & project/systems implementation
- 3-5 years of experience in a health-care environment - basic understanding of terminology preferred
- Advanced knowledge of excel, including creating spreadsheets, using unique formulas and pivot tables, as well as analyzing, grouping, and validating data
- Strong written and verbal communication
- Exceptional interpersonal and communication skills
- Ability to follow strict deadlines
- Experience with learning management systems preferred
- Knowledge of Adult education preferred
- Experience with eLearning creation platforms preferred

**RESPONSIBILITES**:

- Coordinates training activities related to the Digital systems, including enrolling staff, physicians/prescribers, learner and volunteers into the required training courses and tracking completion.
- Assists the LID Manager in the development and review of training schedules.
- Coordinates computer room bookings and manages room availability for the training team and other partners.
- Creates and maintains courses within the Learning Management System for the DTS, including the maintenance of training room capacity, training offerings, etc.
- Escalates risks identified with the training schedule and activities to the DTS and LID Manager for further action.
- Liaises with a variety of stakeholders including Office of Education, academic partners, clinical educators, professional practice leads, managers and staff to propose solutions that accommodate the needs of each stakeholder.
- Processes requests for training exemptions including verifying attendance in SJHH records and those shared by Hamilton Health Sciences including updating training records and unblocking Dovetale accounts.
- Resolves ServiceNow Incidents/Requests for training blocks after confirming required training is completed and training block removed.
- Provides requested information to organizational and academic partners in a timely manner.
- Communicates effectively with vendors and other programs (university and college partners).
- Provides training support day to day to staff who are attending an upcoming training session.
- Demonstrates behaviours that support a customer focused team approach and provide prompt, efficient and effective customer service.
- Represents the LID team as the first point of contact for individuals requiring system access in a professional manner.
- Reviews and analyzes quantitative and qualitative survey results to evaluate the success of training programs on an ongoing basis. Develop improvement strategies based on course evaluation results that are submitted by attendees.
- Maintains training record reports and share with necessary organizational partners (e.g. Hamilton Health Sciences) on a monthly basis to ensure training alignment across the community.
- Provides requested training data to academic partners to ensure learners have completed the training requirements needed to obtain Electronic Health Record access.
- Performs data migration between Learning Management Systems when required.
- Presents data in an easily digestible format to suit the needs of stakeholders who are being engaged (e.g. Powerpoint slides with engaging data graphics).
- Supports the LID Manager in the development and review of training plans.
- Responsible for any required bookings and coordination for the training team and other partners
- Develops and administer surveys to gather data based on priorities and objectives.
- Gather required information to support projects that involve the LID team.

St. Joseph’s Healthcare Hamilton (SJHH) is an equal opportunity employer and strives for equity, inclusiveness, and diversity in all our programs, practices, facilities, and people. We foster a