Customer Service Specialist

1 week ago


Scarborough, Canada XCHANGE Market Corp. Full time

We are looking for dynamic professionals who are great with people. Your primary task is to strengthen our relationship with our new customers by helping them succeed using our service. You will work in a strategic manner optimizing the customer base to ignite the bright spots while shoring up the weaker ones. Treating every customer with respect; you will equip customers with the tools to maximize the benefit of our service. Your work environment will include music creators and media entrepreneurs. You have a positive glass-half-full outlook and are humble enough to take criticism and negative feedback in stride. If this is you, then we have a challenging opportunity for you.

ABILITIES NEEDED
- Experience working with customers
- Excellent written communication with creative flair
- Excellent verbal communicator with the ability to guide the flow
- Excellent listener and observer with the right mix of empathy and loyalty
- Ability to multi-task and work under pressure
- Technically savvy - able to analyze numbers and trends and make accurate projections
- Excellent Microsoft Office skills - Word, Excel, PowerPoint
- Hard worker who has a ‘can do, get it done’ attitude
- Good Mathematical and statistical mind

RESPONSIBILITIES
- On-board and manage customers and provide excellent support.
- Assist Vendors market and outreach to customer and customer groups
- Make engaging online presentations of product and monitor feedback
- Schedule regular contact with customers and vendors to improve product and service
- Report to managers about trends and give recommendations for improvements
- Strive for 100% customer satisfaction

**Salary**: $35,000.00-$45,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- 8 hour shift



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