Customer Service Specialist

2 weeks ago

Scarborough, Canada Accuenergy (Canada) Inc. Full time

Accuenergy is a Toronto-based company dedicated to research, design and manufacturing of multifunction power meters and other instruments. We also provide advanced technological solutions for distribution and industrial power system automation.

**Responsibilities**
- Order Processing: Enter and process sales orders with high accuracy using Zoho Books and SharePoint. Planned transition to Microsoft ERP system within 3-6 months.
- Internal Communication: Collaborate with internal teams (production, warehouse, purchasing, and sales) to confirm lead times, meet changing customer requests, troubleshoot replacements, and update data across platforms.
- Customer Communication: Confirm order receipts, update customers on lead times, and coordinate order fulfillment. Provide excellent customer service through professional and timely communication. Unreasonable hospitality should be the goal.
- Support Ticket Management: Manage support tickets through Zoho Desk and provide timely responses to inquiries. Assist customers with order updates, shipping details, and order fulfillment issues.
- Order Management: Responsible for orders as they go through from order received to order shipped stage
- Ensure Occupational Health and Safety compliance with health and safety laws and regulations

**Qualifications**
- 1+ years of experience in a customer service or data entry role, ideally within a technical or manufacturing environment.
- Data entry accuracy / High attention to detail
- Critical thinking
- Time management and working with deadlines to prioritize tasks
- Strong communication skills across a range of mediums
- Service mentality
- Experience with Microsoft suite of products
- Adaptable to changing systems and processes
- Capable of working independently and as part of a team

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Scarborough, ON M1R 3E4: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Ticket management: 2 years (preferred)
- Microsoft ERP Systems: 1 year (preferred)

Work Location: In person

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