Customer Service/ Retention Specialist

**Customer Service/ Retention Specialist**

**Benefits**:

- Base Salary: $19 - $21 per hour (Commensurate with experience)
- Net Gain Bonus Program upon completion of probationary period
- Health benefits on successful completion of probationary period
- Training and ongoing mentoring
- Easy commute located in Scarborough (Victoria Park and McNicoll) we have free parking and on TTC routes.
- Advancement opportunities after proven performance in this role
- Positive office environment
- If you are College or University Graduate, we will be happy to help you gain experience for your resume

JAN-PRO is Canada’s largest and trusted leader in Commercial Cleaning and Disinfection services. With offices coast to coast, JAN-PRO continues to expand at a rapid pace and are growing our customer and employee base. Our Scarborough office currently has the following opportunity**:Customer Service/ Retention Specialist**.

**Responsibilities**:

- Always put the customer first and be comfortable building and managing client relationships.
- Meeting individual and department goals as well as participating in regular meetings with the Customer Service Manager and the entire team
- Calling customers for feedback, service evaluations, and follow-ups
- Resolve issues within the same day, utilizing all communication methods available, avoiding escalation, and keeping the Customer Service Manager updated on current issues
- Follow set procedures, resolve conflicts and problems within tight deadlines while exhibiting judgment and a realistic understanding of issues, and the ability to use reason and common sense

**Requirements**:

- Ability to work under pressure, organize effectively with time management and scheduling people/tasks, and develop realistic action plans while being sensitive to time constraints and resource availability
- Ability to work independently and collectively, multitask and prioritize, balance attention to detail, and recognize a sense of urgency
- Must-have a sense of urgency and a demonstrated ability to be proactive, not reactive to situations; Ability to remain calm, professional, focused, positive and show empathy to customers, franchisees, and colleagues.
- A dedication to a team environment and team goals committed to developing positive relationships; eager to adapt, learn and take on new challenges as part of a growing team.
- A passion for change and enthusiasm for ongoing learning, coaching, and training.

**Preferred Experience**:

- Required experience: Must have 3+ years Customer Service experience in B2B Service Type Industry (Help desk with Ticketing System Resolution experience a bonus)
- Required language: Spoken English (fluent), Written English (professional level)
- Strong analytical skills, ability to work with numbers to back your ideas, create and generate reports (Daily, Weekly, and Monthly)

**Benefits**:

- Net Gain Bonus Program upon completion of probationary period (90 days)
- Health benefits on successful completion of probationary period (90 days)
- Training and ongoing mentoring
- Easy commute located in Scarborough (Victoria Park and McNicoll) we have free parking and on TTC routes.
- Advancement opportunities after proven performance in this role
- Positive office environment
- If you are College or University Graduate, we will be happy to help you gain experience for your resume

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$21.00 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Scarborough, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Customer service: 3 years (preferred)

**Language**:

- Fluent English (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: One location