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Customer Experience Specialist

3 weeks ago

Scarborough, Canada CanPrev Natural Health Products Ltd. Full time

**About Us**:
CanPrev Natural Health is a dynamic and innovative company dedicated to creating exceptional products in the natural health industry. Born from a passion to make natural medicine safe, effective, and accessible to everyone, we’ve been empowering Canadians to take charge of their health for over two decades.

Our team is driven by innovation, collaboration, and a shared commitment to helping people live healthier, more vibrant lives.

**Position Overview**:
You will be engaging with natural health practitioners, pharmacists, health food retailers and the public. You’ll help discover their needs and goals. And with the support of your team members, you’ll match those needs with the right solutions from CanPrev.

As a service specialist, you know better than anyone else that satisfaction involves the entire value chain. You’ll work closely with our administration and shipping teams to make sure orders arrive into our customers hands in a timely manner. You’ll liaise with our in-house health care practitioners to empower our customers with the knowledge and training they need to succeed. You’re in constant contact with the leadership teams, sharing stories and crafting new ways to make those stories even better.

You’re a leader no matter where you are.

Joining CanPrev isn’t just about promoting health products. By maintaining strong relationships with our community of practitioners, retail partners and customers, you are integral to our success.

**Key Responsibilities**:

- Communicate effectively with our professional customers, taking purchase orders, making suggestions where appropriate and helping them achieve their business or health goals with CanPrev
- Collaborate with account managers, marketing and operations to build a seamless, consistently enchanting customer experience
- Liaise with our team of healthcare practitioners and educators to ensure customers receive the knowledge and training they need to succeed
- Investigate and resolve problems relating to shipment of products, returns, credits, and orders
- Enter orders into our ERP system
- Provide support to our Sales team and work closely with shipping when necessary to get orders efficiently and accurately processed
- Additional office administration as necessary

**Key Qualifications**
- Normal working hours between 9AM and 5PM Eastern Standard Time (EST) Monday - Friday.
- A positive attitude with strong people skills. You’re approachable and a great listener.
- Performance driven - great at monitoring and driving key metrics that ensure we are delivering the quality of service our customers expect.
- You’re a great communicator, whether it is verbal or in writing.
- Strong organizational skills, with good attention to detail and accuracy.
- You’re passionate about CanPrev and eager to share that with others.
- You have a strong interest in natural health, and have agility at learning about new products and health topics.
- Bilingual in English and French an asset.
- A bachelor’s degree preferred in science or nutrition, or similar credential.

**How to Apply**:
Please submit your resume and a cover letter outlining your qualifications and explaining why you are the perfect fit.

**Why Join Us**
- Collaborate with a passionate, purpose-driven team in the health and wellness space.
- Be part of a growing organization making a meaningful impact on people’s lives.
- Competitive compensation and comprehensive benefits package.

Pay: $45,000.00-$47,000.00 per year

**Benefits**:

- Dental care
- Flexible schedule
- Paid time off
- Store discount
- Vision care
- Work from home

Application question(s):

- Are you bilingual in English and French?
- Do you have experience using ERP systems or EDI? If yes, which systems?
- Do you have experience working in customer service or sales support for professional or retail clients? If yes, please briefly describe.

Work Location: Hybrid remote in Scarborough, ON M1S 3R5