Supervisor Customer Services
5 days ago
**The Winnipeg Free Press advertising department is seeking a dynamic and energetic Supervisor, Customer & Client Services to join our team**
Duties & responsibilities include:
- You will be responsible for performing a variety of administrative support tasks for Advertising throughout FP Newspapers.
- You will work with related staff regarding the implementation of the new Advertising system (Naviga Ad) which includes communicating feature enhancements to end-users, training and documentation when required, trouble shooting and testing the upgrades prior to implementation and other related administration tasks.
- You will ensure that all transactions are processed in an error-free manner leading to accurate billing and reporting of Naviga Ad revenue.
- Learn and provide backup coverage for the daily revenue reports for Management.
- Reviewing/auditing the calculation and payment of sales commissions to advertising sales representatives.
- Work with the Manager of Advertising Business Systems to ensure all advertising departmental processes are complete and reviewed on a continual basis with the goal of constantly improving efficiencies.
- You will train with the Manager of Advertising Business Systems to ensure full cross-training and backup coverage is met.
- Other administrative tasks, as assigned.
Qualifications:
Post-secondary education in related field or equivalent work experience.
Knowledge of basic advertising processes.
Ability to work independently and manage support staff within a team setting.
Ability to handle customer inquiries and complaints in a courteous, and professional manner.
Experience with transactions-based high-volume business systems.
In-depth knowledge of Microsoft Office, with excellent Excel spreadsheet and analytical skills
Detail-oriented and very well-organized.
Pay: From $45,000.00 per year
**Benefits**:
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
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