Customer Success Supervisor

7 days ago

Winnipeg, Canada Shutterfly Full time

**Description**

At Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. Built on the tradition of “Picture Day”, Lifetouch has captured the unique personalities of children and families for more than 85 years.
We are looking for a supervisor to support our Customer Success team for approximately six months (may be extended depending on business needs). Will be required to work a rotating schedule as the centre is open 7:30am to 7:00pm CST, Monday to Friday. This is a work from home position; there will be times where you will be required to come into the home office for meetings, administrative tasks, and to provide equipment to new hires.

What You’ll Do Here:

- Drive development of the team, including recruiting, hiring, training, and termination of employment responsibilities
- Interact with production and customer success management to coordinate the efforts of the team
- Team building and recognition of employees
- Develop team leads and ensure they are ready to step-in for Supervisor
- Track and report on customer satisfaction, quality, and service level metrics
- Act as an escalation resource for the customer service and plant teams
- The supervisor will also aid our production staff regarding copyright images and illegal images that violate our terms and conditions

The Skills You’ll Bring:

- 3+ years in the field of customer service or customer relationship management, with at least 2 years of experience in a supervisory or managerial position
- Skilled at prioritization, organization, and decision making
- Proven ability to collaborate, work cross-functionally, gather input, build consensus, and resolve conflicts

Supporting a diverse and inclusive workforce is important to Lifetouch (A Shutterfly company) not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people.

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