Customer Service, Customer Service Representative

3 days ago

Mississauga, Canada Cardinal Couriers Full time

Customer Service Representative (CSR)
In-office, full-time; Derry Rd & Goreway Dr (6600 Goreway Drive, Unit D)
About the Position
The Customer Service Representative (CSR) is a regular, full-time position within the Customer Service team. This is a fully in-the-office role; our offices are located at 6600 Goreway Drive, Unit D, Mississauga, ON (Derry Rd/Goreway Drive
Reporting to the Customer Service Manager, the CSR is responsible for responding to client inquiries and requests by providing information relating to the delivery and cargo of client items.

**Responsibilities**:

- Answering calls from clients/customers in a professional and timely manner
- Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken.
- Entering Pick Up and Trace information.
- Reviewing freight information and supply customer with information related to shipments
- Documenting preprint requests for customers
- Filling supply orders for customers.
- Trace packages
- Obtaining information and updates to support client inquiries and to solve and discrepancies
- Other relevant duties as required

Experience and Qualifications
- 1-3 years minimum Customer Service experience required, preferably in a similar industry or company
- High School diploma required; some post-secondary is an asset
- Courses in customer service, conflict resolution and business writing are an asset.
- Experience in Courier industry is an asset.

Competencies
- Excellent verbal, written communication skills.
- Strong customer service orientation and ability to deal with people sensitively, tactfully, and professionally always.
- Conscientious with strong attention to detail and follow-up skills.
- Ability to multi-task and work under tight time constraints.
- Strong work ethic and positive team attitude

Why Join Cardinal Couriers? Cardinal Couriers is a leading Canadian-owned shipping company, operating since 1978 with a family feel. Specializing in early morning delivery service, we ensure our customers receive their goods before 8:00 am using a vault system and key access. Serving various industries across Ontario and Quebec, including automotive, construction, agriculture, marine, and industrial sectors, we recognize that our strength lies in our people. We are committed to providing a safe, healthy, and enthusiastic team environment where each employee can grow personally and professionally.
Why Pursue a Career in the Transportation Industry? The Canadian trucking industry is a significant contributor to the country's economy, with an estimated 400,000 employees and over 50,000 businesses. In 2021, the industry generated approximately $40 billion in revenue, accounting for 70% of Canada's domestic freight transportation. The industry is expected to grow at a compound annual rate of 3.2% from 2021 to 2026, making it a vital part of the country's supply chain.

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