Service Administrator

GoRight is an innovator in the transportation maintenance industry. For over 15 years, we have provided customers with exceptional and transformative maintenance solutions. We believe that working with leading-edge technology in our shops is just as important as being innovators in all areas of our business.
Working at GoRight is more than a career for our people. We are a place that lives our values and are committed to delivering exceptional results to our employees and customers. We take our values seriously and are committed to safety, quality, responsiveness, honesty, integrity, and personal initiative every day.
Service Administrator (Truck and Trailer)
**Shift**: Monday to Friday; 7:00 a.m. to 4:00 p.m.
The Service Administrator (Truck and Trailer) plays a pivotal role in supporting the Customer Service Team by managing work-in-progress (WIP) closure and ensuring seamless communication with both internal teams and customers. In this role, you will focus on maintaining the flow of operations, managing work in progress tasks, and ensuring the timely completion of service requests. Your responsibilities will include updating customers on the status of their equipment, coordinating repair schedules, assisting the Customer Service Team in meeting customer expectations, and facilitating the smooth return or pickup of completed equipment.
What’s in it for you?
- Excellent industry leading pay
- Comprehensive Benefits - featuring 100% reimbursement on medical and dental, vision, AD&D, STD/LTD, Life and Dependent Life Insurance
- CareerPath - Company paid personal and professional development
- RRSP program including employer match
- Annual Boot allowance
- Employee Assistance Plan
- Safe, clean, bright, and organized work environment
- Open, inclusive culture
- A great place to work

Key Responsibilities
- WIP Management & Closure: Track and manage the progress of ongoing service orders. Ensure that all work-in-progress (WIP) tasks are completed on time, meeting customer expectations and service delivery standards.
- Customer Service Support: Assist the Customer Service Team by providing timely updates to customers regarding the status of their equipment, expected repair completion times, and any changes in scheduling. Ensure all customer inquiries are addressed promptly and professionally.
- Communication with Internal Teams: Collaborate effectively with other team members to align resources and optimize repair schedules.
- Repair Scheduling & Coordination: Work closely with the Customer Service Team to ensure repairs are planned efficiently. Coordinate with the Service Centre to ensure the timely scheduling and completion of work and assist in ensuring repairs are aligned with customer timelines and expectations.
- Customer Updates: Regularly update customers on the progress of their equipment service and maintenance.
- Operational Efficiency: Support internal teams to maximize Service Centre productivity and ensure resources are being utilized efficiently. Monitor service order progress and address bottlenecks that may impede the closure of work-in-progress tasks.
- Delivery & Pickup Coordination: Assist in coordinating the return or pickup of customer equipment upon completion of repairs.

**Requirements**:

- Minimum 3 years’ experience as Service Administrator at major tractor OEM Service Centre
- Customer service training and experience
- Competent in Customer Service skills to ensure professional, timely, and courteous customer interactions
- Knowledge of VMRS codification of labor and parts
- Ability to manage multiple priorities, tasks simultaneously
- Comfortable with working in a high pace environment
- Strong organizational and time management skills
- Strong data entry skills
- Strong communication skills
- Strong computer skills (MS Office, maintenance software system familiarity, communications software)

At GoRight, we are dedicated to fostering a culture of belonging that enables us to serve the diverse needs of our community effectively. As part of our commitment to equity, diversity, and inclusion, we value applicants who have demonstrated a similar dedication and recognize the importance of diverse perspectives, experiences, and expertise in achieving our mission.