Warehouse Manager

Join Riverside Natural Foods Ltd., a $300 million+ Canadian-based, family-owned, and globally operating business, committed to leaving the world better than we found it. As a B-Corp certified, Triple-Bottom Line company, we proudly manufacture nutritious, 'better-for-you' snacks such as MadeGood and GOOD TO GO. We value teamwork, humility, respect, ownership, adaptability, grit, and fun.

We're on an ambitious mission to double our business by 2027, and we need talented individuals like you to help us reach new heights. At Riverside, you'll have the opportunity to chart your own path to success while contributing to ours. We believe anything worth doing is worth doing right, and our values will guide us through the rugged terrain - and yes, it will get rough. But that's what makes the journey worthwhile.

So, lace up your boots and let's tackle the climb together.

**Position Summary/Objective**:
**Primary Responsibilities**:

- Demonstrate and uphold Riverside's Core Values
- Maintain and exceed standards of health and safety, food safety, hygiene, and security
- Customer oriented, strategic management of the warehouse in compliance with company's policies and vision
- Lead on communication both with internal departments, distributors, and vendors
- Setup layout and ensure efficient space utilization, quickly adapting business requirements
- Initiate, coordinate and enforce optimal operational policies and procedures
- Adhere to all warehousing, handling, and shipping legislation requirements
- Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols
- Maintain receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
- Manage stock control and reconcile with data storage system
- Oversee the maintenance and safety of all MHE onsite
- Prepare annual operating budget
- Liaise with clients, suppliers, and transport companies when necessary
- Plan work, assign tasks appropriately and appraise results.
- Recruit, select, orient, coach and motivate employees.
- Produce KPI reports to ensure main business drivers are tracked and improved
- Drive continuous improvement initiatives using Lean, Six Sigma, or Kaizen methodologies to optimize warehouse processes and reduce waste

**SAFETY & QUALITY**
- Lead by example and ensure warehouse staff adhere to all company policies and procedures with a focus on safe operating procedures
- Develop a culture of awareness, around food quality and safety following GMPs
- Manage and maintain high levels of training and competence for all MHE equipment
- Continually work to develop a culture of safety within the team, identify potential safety concerns, and resolve in a sustainable manner

**PEOPLE**
- Work tirelessly to maintain the Riverside Culture and foster high levels of employee engagement
- Lead with a people-first mindset, fostering a culture of trust through routine communication (Daily Huddles and Monthly Town Halls), accountability (consistent and documented coaching), and continuous development (routine 1:1s monthly with Supervisors and Lead Hands).
- Effective communication of job expectations, conduct performance appraisals & strive for enhanced collaboration
- Facilitate the development of all warehouse staff that includes orienting, training and coaching

**PERFORMANCE & PLANNING**
- Demonstrate proactive approach to planning and resource allocation, ensuring teams utilize their time effectively.
- Champion process excellence, ensuring operational workflows are efficient, scalable, and aligned with production support needs (Documented SOP testing and training)
- Leverage data analytics and warehouse management systems (WMS) to monitor performance, identify trends, and support data-driven decision-making
- Help develop and maintain reports to proactively manage workloads, space planning and shift requirements. Develop and maintain all relevant KPIs.
- Drive KPI accountability across all levels, using metrics to guide performance, identify gaps, and implement corrective actions (Communicate results in huddles and Town Halls).
- Own inventory accuracy and CHEP pallet management, ensuring traceability, reconciliation, and compliance with internal and external standards

**Education & Qualifications**
- 7-9 years of experience in a warehouse environment
- Adaptable to fast changing environments, relish challenges, problem solving skills and proven leadership.
- Proven work experience as a Warehouse Manager within the food industry.
- Expertise in warehouse management procedures and best practices. WHMIS, BRC, CFIA or SQF preferred.
- Proven ability to implement process improvement initiatives
- Strong knowledge of warehousing Key Performance Indicators (KPIs)
- Hands-on experience with warehouse management software and databases, working knowledge of SAP considered advantageous.
- Leadership skills and ability to manage