Coordinator, Service
7 days ago
Join the team at Caivan, where we're dedicated to providing extraordinary living experiences. We are currently seeking a Service Coordinator for an **18-month contract position**. In this role, you'll play a crucial part in ensuring our homeowners receive the highest level of service, contributing to their seamless and fulfilling living experience
**Key Responsibilities**:
- Process all Tarion warranty lists, Initial Form, Mid Year, 1 Year, 2 Year and MSD form.
- Coordinate appointments with homeowners and work with homeowners daily to resolve
- concerns
- Schedule and gather all necessary documents for all appointments
- Schedule all service technicians as well as trades for all open claim items
- Create Customer Care service orders for work not recorded on Tarion Forms
- Update Newstar and OLW as required
- Create and distribute bi-weekly Warranty Aging Report
- Create and distribute all necessary POs for trades
- Respond and schedule all emergency calls
- Schedule model home maintenance
- Prepare all documentation and schedule Conciliations
- Generate and distribute exterior pending list to Service Manager
- Send out homeowner memos at vital times (ex. curb, driveway, sod install)
- Order and purchase all necessary trade materials for service as per Service Manager
- Use of CPG Guidelines - working the file - accurate documentation of issues.
- Perform any other duties as required.
**You will bring**:
- Post-secondary education in business administration or related field.
- Minimum of 2 years’ experience in a similar position.
- Ability to multitask and handle multiple accounts and projects at once.
- Strong communication skills to enhance our customer’s experience.
- Meticulous attention to detail, innovative thinking, and problem-solving skills.
- Ability to work independently with mínimal supervision and also effectively as part of a team.
- Must be highly motivated with a demonstrated track record of providing outstanding customer service.
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