Coordinator, Service

22 hours ago

Ottawa, Ontario, Canada Caivan Development Corporation Full time

Join the Team at Caivan, where we're dedicated to providing extraordinary living experiences. We are currently seeking a Service Coordinator. In this role, you'll play a crucial part in ensuring our homeowners receive the highest level of service, contributing to their seamless and fulfilling living experience

Why Caivan?

  • Industry-leading wages
  • Lunch program
  • Onsite training and development program
  • And more

Key Responsibilities:

  • Process all Tarion warranty lists, Initial Form, Mid Year, 1 Year, 2 Year and MSD form.
  • Coordinate appointments with homeowners and work with homeowners daily to resolve
  • concerns
  • Schedule and gather all necessary documents for all appointments
  • Schedule all service technicians as well as trades for all open claim items
  • Create Customer Care service orders for work not recorded on Tarion Forms
  • Update Newstar and OLW as required
  • Create and distribute bi-weekly Warranty Aging Report
  • Create and distribute all necessary POs for trades
  • Respond and schedule all emergency calls
  • Schedule model home maintenance
  • Prepare all documentation and schedule Conciliations
  • Generate and distribute exterior pending list to Service Manager
  • Send out homeowner memos at vital times (ex. curb, driveway, sod install)
  • Order and purchase all necessary trade materials for service as per Service Manager
  • Use of CPG Guidelines – working the file – accurate documentation of issues.
  • Perform any other duties as required.

You will bring:

  • Post-secondary education in business administration or related field.
  • Minimum of 2 years' experience in a similar position.
  • Ability to multitask and handle multiple accounts and projects at once.
  • Strong communication skills to enhance our customer's experience.
  • Meticulous attention to detail, innovative thinking, and problem-solving skills.
  • Ability to work independently with minimal supervision and also effectively as part of a team.
  • Must be highly motivated with a demonstrated track record of providing outstanding customer service.

We review and assess all applications and will contact candidates whose background and experience most closely fit the needs of the position. Should you require accommodations at any point during the recruitment process, please contact Human Resources.

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