Incubator Program Coordinator

**Division**: Economic Development
**Department**: Office of the Chief Administrative Officer
**Initial Reporting Location**: Tom Davies Square

**Job Status**: Contract Position (Funded Position - FedNor)

**This position is supported by the Federal Economic Development Agency for Northern Ontario**

**Affiliation**: Non Union
**Estimated Probable Duration**: Two (2) Years
**Hours of Work**: 70 hours bi-weekly
**Shift Work Required**: Some Evenings and Weekends may be required
**Range of Pay**: Group 9 - $2,426.90 to $2,858.80 bi-weekly (Subject to Review)

**The start date will follow the selection process.**

This position is not eligible to work remotely

**Main Function**: To provide leadership and support in the administration, coordination, and operation of the Incubator as a resource that supports early-stage innovative business start-ups through available office space, mentorship, and workshops.

**Characteristic Duties**:Under the general supervision of the Business Development Officer - Entrepreneurship.

1. Plan, develop and deliver entrepreneurship and innovation programs, workshops and events that support early-stage innovative business start-ups.
2. Recruit, select, and monitor participant progress in the program through check-ins, consultations, and milestone tracking in accordance with established participant agreements.
3. Recruit, contract, and coordinate business mentors, entrepreneurs-in-residence and workshop facilitators who will assist in delivering support, advisory and coaching services to early-stage innovative business start-ups.
5. Guide, advise, and counsel innovative business start-ups through the feasibility and growth stages, business planning, market research, regulations, and available resources.
6. Achieve quality customer outcomes in response to established performance measurement targets and customer feedback.
7. Identify, recruit, negotiate, and maintain agreements with private and public sector members of the Incubator Sponsorship Network.
8. Develop and maintain strong customer service relationships with new and existing clients, community and stakeholder groups, and partner organizations.
9. Oversee staff’s development, implementation, and delivery of innovative communication and marketing strategies to promote the Incubator’s services, programs, and partners.
10. Represent the Incubator at community outreach initiatives such as presentations, tradeshows, meetings, events, and conferences.
11. Direct business clients to the appropriate public and private sector innovation and business resources.
12. Track internal statistics on activities, job creation, start-ups, expansions, investments, and Incubator status. Prepare reports for government agencies, community partners, and the Business Development Section as required.
14. Monitor industry trends and best practices in innovation and economic development in order to effectively evaluate performance, modify approaches, and implement new methodologies to ensure continuous improvement of programming.
15. Hire, supervise, promote, and recommend discharge of personnel, conduct performance appraisals, salary reviews, and discipline in accordance with appropriate collective bargaining agreement and/or City of Greater Sudbury (CGS) Policies.
16. Act as management’s representative in the grievance procedure in accordance with any respective collective bargaining agreement.
17. Develop and maintain a thorough working knowledge of CGS's Safety Manual and the applicable provincial legislation listed therein.
18. Perform other related duties as required.

**Qualifications**

**Education and Training**:

- University degree in a related discipline (including but not limited to Business Administration, Commerce, and/or Economics) from a recognized university with Canadian accreditation.

**Experience**:

- Minimum of three (3) years of related experience.

Or

**Education And Training**:

- College diploma in a related discipline (including but not limited to Business Administration, Commerce, and/or Economics) from a recognized community college with Canadian accreditation.

**Experience**:

- Minimum of five (5) years of related experience.

**Knowledge Of**:

- Resources, industry trends, emerging issues, best practices, and opportunities related to innovation, economic development, and entrepreneurial development.
- Principles of project management and budgeting.
- Word processing, spreadsheet, presentation, and customer relationship management (CRM) software in the MS Windows environment.
- Horizontal linkages to other relevant governmental levels and services as well as the private sector.
- Program delivery, event planning/hosting, and operational logistics.

**Abilities To**:

- Understand and meet the needs of customers.
- Demonstrate supervisory abilities.
- Demonstrate effective interpersonal and communications skills.

**Personal Suitability**:

- Mental and physical fitness to perform essential job functions.
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