Manager of Academic Quality

**About the College**

Toronto Business College is a private career college that has partnered with an Ontario community college to offer programs to international students in the GTA. Our goal is to provide our students with the theoretical knowledge and practical skills required to thrive in the increasingly dynamic workforce. We strive to offer the most relevant programs and integrate hands-on learning experiences into every class to best equip our students to succeed.

**Responsibilities**:

- Maintain and evolve a formal QA process, ensuring that the team is using industry-accepted best practices for delivering quality education, support, and documentation;
- Prepare college for regular program and campus-wide audits, working across teams and departments;
- Oversee all aspects of Quality Assurance including assisting Academic Department with administrative and course-related requirements;
- Ensure that QA policies, as described by the college, are meticulously and efficiently followed;
- Strive to automate the QA compliance process to the greatest degree possible;
- Collaborate with team in various departments to continuously improve QA standards and implementation, from administrative policies to instructor guidelines;
- Ensure that all college departments are providing prompt and accurate service to students and stakeholders;
- Orientate and train new faculty on college policies, academic integrity and expectations for in-class and hybrid delivery of curriculum;
- Regular review of course portfolios, completion of Student Perception of Learning surveys, faculty performance reviews, LMS content, etc.
- Constantly strive to improve student satisfaction and the quality of the learning and campus experience;
- Lead with the understanding that some overtime, evenings and weekends may be required to ensure our students receive an outstanding education.
- Create an organizational culture that understands the challenges and barriers to success that international students face and manages a team that demonstrates on a daily basis empathy, positive reinforcement, cultural understanding and a commitment to student success;
- Facilitate adherence to and implementation of quality assurance plan, in partnership with the academic team and other college departments;
- Advise and coach staff regularly contributing to QA processes offering training and regular meetings;
- Monitor and, as needed, review academic integrity processes and implementation;
- Foster an environment of customer service and student success as a top priority;
- Encourage dialogue and smooth communication between and within departments with the view of enhancing QA efficiency and policy compliance;
- Identify and remedy challenges at the operational level of the college;
- Prioritize and action any initiatives and efforts that ensure student health and safety both on and off campus;
- Demonstrate a high level of accountability and proactivity to learn new processes, help team members, care for students;
- Attention to detail; ability to follow through with commitments and meet multiple deadlines;
**Requirements**:

- 3-5 years of experience in a post-secondary institution, preferably at a managerial level;
- A Master's Degree in a relevant field;
- Understanding of Quality Assurance tools, practices and success measures. Direct QA experience in the Ontario college system an asset;
- Ability to work both independently as well as in team settings within a fast-paced, multifaceted environment;
- Knowledge of common education practices and government regulations an asset;
- Excellent communication skills;
- Be able to set priorities, strategic goals and achieve them within the agreed upon timeline;
- Understanding of international student needs and issues;
- A valid driver’s license and Canadian passport;
- Police Record Check and Vulnerable Record Check;
- Excellent problem solving and conflict resolution skills;
Competitive salary and bonus commensurate with qualifications and experience.

**Benefits**:

- Extended health care

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Master's Degree (preferred)

Work Location: One location