Assistant Property Manager

**Company Overview** Bellstar Hotels & Resorts, part of the Aimbridge Hospitality family, is dedicated to creating exceptional experiences for our owners, guests, and associates. With a commitment to teamwork and a passion for excellence, we thrive in some of Canada's most iconic locations. **Summary** As an Assistant Property Manager for our Rental Units in Canmore, you will play a vital role in supporting property management operations to ensure a seamless experience for our guests and owners. This position is essential to maintaining our high standards of service and operational excellence. **Responsibilities** - Assist the Property Manager in daily operations and management of the properties - Support guest relations by addressing inquiries and resolving issues promptly - Overseeing and managing all aspects of the daily operations of the front office - Building, retaining, engaging, and empowering a strong service orientated team who contribute to a positive working environment - Building and maintaining strong, professional relationships with all guests, owners, stakeholders, suppliers, and community members - Working with the Area Property Manager to create a financial plan and budget for the departments - Managing the performance of the departments and employees through effective KPI indicators, goal setting and targets - Maintaining exceptional knowledge of hotel facilities and services - Working closely with the Housekeeping and Maintenance teams to manage room cleanliness and preparation - Managing and monitoring all related costs including labor, inventory, and maintenance - Managing the hiring, training, and performance evaluation of associates - Various administrative tasks including payroll, inventory, scheduling, invoicing, and ordering - Seeking out ways to improve guest service and increase owner satisfaction - Graciously handling guest and associate concerns in a professional and timely manner - Assisting in negotiating contracts with vendors and suppliers as needed - Complying with all legislative requirements and internal standards, policies, and procedures while upholding the company’s core values - Other relevant and related duties as assigned **The "must haves"**: - 2+ years of Front Office Management in a hotel or multi - unit rental pool property - Exceptional English communication skills, both written and verbal - Strong leadership skills with the ability to plan, organize, delegate and inspire - Strong customer service skills with the ability to build and maintain professional relationships - Proficient knowledge of computers, including using Microsoft Office Suite, Customer Relationship Management technology such as Delphi, Salespro or Triple SeatForce, as well as Property Management systems such as Cloudbeds, Skytouch, HMS etc. **The “nice to haves”**: - Completed post-secondary education in a related field such as Hotel/Restaurant Management, Business Management and/or Commerce - Valid certification in First Aid **What you can expect from us**: - A positive, open working environment with a stable, loyal team who love to promote inclusivity while having fun at work - A growing company with opportunities for advancement, relocation, and development - A robust benefits package, for qualifying employees, that includes dental and medical coverage - Annual, corporate wide, salary and wage reviews - Enrollment in the employee discounted rates program for use at any of our managed properties - Strong administrative skills with attention to detail for accurate data entry. - Excellent phone etiquette and communication skills to interact effectively with guests and staff. - Ability to negotiate effectively with vendors and service providers. SRS GRR Pay: $55,000.00-$60,000.00 per year **Benefits**: - Dental care - Employee assistance program - Extended health care - Flexible schedule - On-site parking - Paid time off - Store discount Application question(s): - Do you write English - If you do not reside in Canmore are you willing to relocate? **Language**: - English (required) Licence/Certification: - Driving Licence (required) **Location**: - Canmore, AB (preferred) Work Location: On the road