Spa Assistant Manager

Everwild Nordic Spa by Basecamp, Canmore AB
About Basecamp Property Management Ltd
Basecamp Properties is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke & Golden in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. Basecamp resorts is the recipient Hotelier Magazine’s award for 2023 Regional Company of the year.
Featuring an indoor-outdoor experience, Everwild Nordic Spa by Basecamp is a sanctuary of well-being, where everything we do is inspired by nature. Integrating native materials, elements, traditions, and wellness rituals from around the globe, crafting authentic experiences and creating harmony between people and the natural world.
Why Work for Us?
- Quarterly gratuity program
- Western Canada's fastest-growing hospitality brand.
- Group health benefits plan (Dental, Vision, Paramedical, and more)
- Employee, Family and Friends discounted rates at all Basecamp Properties.
- Company paid staff events.
- A hands-on people focused Basecamp culture.

Position Overview
Under the supervision of the Spa Manager, the Spa Assistant Manager is will support the day-to-day operations of the spa, including spa staff, ensuring a seamless, luxurious experience for guests. This role requires a strong background in customer service, management, and the ability to assist with leading the spa team to deliver top-tier services. They will also play an essential role in maintaining high standards of cleanliness, wellness, and hospitality, while assisting in administrative duties and guest relations.
The role requires a combination of leadership skills, organizational abilities, and a passion for wellness and luxury service
**Shifts**: Full-time/Permanent. Days, evenings & weekends.
**Salary**: Dependent on experience
**Location**: Canmore AB
Key Responsibilities
Team Leadership & Training
- Assist in supervising and training spa staff, ensuring high levels of performance and customer service.
- Promote teamwork, foster a positive working environment, and address any staffing issues as they arise.

Customer Service
- Provide outstanding service to guests, handling inquiries, managing complaints, and ensuring guest satisfaction.
- Act as a point of contact for guest issues or requests during shifts.

Operations Management & Financial Oversight
- Help ensure smooth daily operations, including managing spa reservations, overseeing treatment schedules, ensuring equipment and product availability, and maintaining cleanliness throughout the facility.
- Assist in monitoring and managing spa budget, tracking revenues, expenses, and inventory. Ensure financial targets and KPIs are met, and report discrepancies to the Spa Manager.

Health & Safety Standards
- Help maintain a clean, safe, and hygienic environment for both guests and staff, adhering to industry health and safety standards. Ensure that all treatments and services are provided in compliance with regulations.

Product Knowledge & Inventory Management
- Assist in managing inventory of spa products and supplies. Ensure proper stocking, maintenance of products, and assist with ordering as needed. Keep staff informed about new products and services.

Marketing & Promotion
- Support in the development and execution of promotional strategies to attract new clients and retain existing ones. Assist in managing social media and local partnerships to enhance spa visibility.

Administrative Duties
- Assist with scheduling, payroll, and other administrative tasks related to spa operations. Help maintain accurate records for guest visits, staff performance, and financial transactions.

**Requirements**:

- Previous experience in a spa, wellness, or hospitality environment, with at least 2-3 years in a supervisory or assistant manager role.
- Certification in spa management or a related field is an asset.
- First aid trained or willing to undertake first aid training.
- Previous experience managing or overseeing budgets and financial reports.
- Excellent written and verbal communication skills
- Ability to multitask, prioritize, and manage time effectively.
- Knowledge of spa treatments, products, and services.
- Proven leadership abilities..
- Strong problem-solving skills and the ability to handle challenging situations.
- Proficiency with spa management software, point-of-sale (POS) systems, and Microsoft Office Suite.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Outstanding customer service skills.
- The skill to positively transform customer experience